Italian Market Operations Manager

Job Summary

Positano is seeking a motivated and experienced Italian Market Operations Manager to oversee daily market activities, coordinate inventory and purchasing, supervise staff, and maintain high standards of product quality and customer service. This role focuses on managing Italian specialty food products, optimizing store operations, controlling expenses, and creating a welcoming shopping experience for customers.

The ideal candidate has strong leadership skills, business awareness, and knowledge of Italian food products and retail operations.

Key Responsibilities

• Oversee daily operations, including opening, closing, merchandising, and customer service activities.
• Supervise, train, and schedule market employees to maintain efficient store operations.
• Manage inventory levels for Italian specialty foods, pasta, cheeses, olive oils, sauces, beverages, and other products.
• Coordinate purchasing activities and maintain relationships with suppliers and distributors.
• Monitor product freshness, expiration dates, storage conditions, and stock rotation.
• Ensure shelves, displays, and product sections are organized, clean, and properly stocked.
• Establish procedures for receiving deliveries, verifying orders, and managing inventory records.
• Monitor sales performance, operating expenses, and inventory shrinkage.
• Develop strategies to improve sales, customer satisfaction, and operational efficiency.
• Ensure accurate pricing, product labeling, and promotional displays.
• Address customer inquiries, complaints, and product-related concerns professionally.
• Maintain compliance with applicable food safety, sanitation, and retail regulations.
• Prepare operational reports covering sales, inventory, staffing, and purchasing activities.
• Coordinate seasonal promotions and introduce new Italian specialty products when appropriate.
• Collaborate with ownership or senior management to establish operational goals and business priorities.

Qualifications

• High school diploma or equivalent required; a degree in Business Administration, Retail Management, or a related field is preferred.
• Previous experience in retail management, grocery operations, specialty food markets, or hospitality.
• Experience supervising employees and coordinating daily business activities.
• Knowledge of inventory management, purchasing, and supplier relations.
• Strong leadership, communication, and organizational skills.
• Familiarity with POS systems, inventory software, and basic financial reporting.
• Understanding of food safety, product handling, and storage procedures.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.

Preferred Skills

• Familiarity with Italian specialty foods, including cheeses, cured meats, pasta, olive oils, and imported products.
• Experience managing specialty grocery stores or gourmet food markets.
• Strong inventory forecasting and cost-control skills.
• Ability to analyze sales trends and identify business improvement opportunities.
• Vendor negotiation and purchasing management experience.
• Staff coaching, scheduling, and performance management abilities.
• Commitment to product quality, customer satisfaction, and operational excellence.

Work Environment

• Italian specialty market, grocery retail, and food merchandising environment.
• Frequent interaction with employees, customers, suppliers, and delivery personnel.
• Combination of administrative management and on-site operational responsibilities.
• Regular standing, walking, and occasional lifting or moving of merchandise.
• Fast-paced environment with changing customer demand and inventory requirements.
• Flexible scheduling, including weekends and holidays as business needs require.

Benefits

• Competitive salary based on experience.
• Employee discounts, where available.
• Professional training and development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement in retail and operations management.
• Performance-based incentives, where offered.

About the Company

Positano is the company name associated with this job posting. The Italian Market Operations Manager position focuses on maintaining organized daily operations, managing specialty food inventory, coordinating suppliers, and delivering excellent customer service. This role is ideal for a business-minded professional who enjoys team leadership, retail operations, and working with Italian food products.

Pay: $18.00 - $22.00 per year

Benefits:

• Relocation assistance

Work Location: In person