DSP Assistant Operations Manager

Job description:

Overview

The Assistant Operations Manager is responsible for overseeing all aspects of last-mile delivery operations, ensuring safe, efficient, and high-quality service performance. This role manages daily route execution, fleet operations, staffing, and regulatory compliance while driving key performance metrics such as on-time performance, safety standards, and customer satisfaction.

The Assistant Operations Manager leads and develops operations managers, dispatchers, and delivery associates, fosters a culture of accountability and continuous improvement, and oversees financial performance including budgeting, labor control, and cost management.

This position requires strong leadership, operational expertise, and data-driven decision-making skills, with the ability to thrive in a fast-paced, high-volume logistics environment.

Responsibilities

• Oversee daily last-mile delivery operations, including route planning, dispatch, and execution
• Ensure on-time performance, service quality, and adherence to safety standards
• Lead overall employee management, including hiring, training, scheduling, coaching, and performance evaluations
• Develop and mentor operations managers, dispatchers, and frontline staff to build a strong leadership pipeline
• Manage workforce planning, attendance, engagement, and employee retention initiatives
• Oversee full fleet management, including vehicle acquisition, utilization, maintenance, inspections, and vendor coordination
• Ensure fleet safety compliance, accident reporting, and preventative maintenance programs
• Monitor and improve key performance metrics through data-driven analysis and reporting
• Ensure compliance with company policies, safety regulations, and labor laws
• Manage budgeting, labor costs, fuel expenses, and overall operational expenditures
• Drive continuous improvement initiatives to increase efficiency, productivity, and profitability
• Resolve operational challenges quickly while maintaining high customer satisfaction and team morale

Pay: $52,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person