IT Infrastructure Engineer

IT - Infrastructure Engineer I

Starting Salary - $70,158.40 annually.

IT - Infrastructure Engineer II

Starting Salary - $77,334.40 annually.

IT - Infrastructure Engineer II

Starting Salary - $$81,224.00 annually.

Must be able to perform the essential functions of the position, with or without reasonable accommodation. Essential functions and job-related requirements, including physical and cognitive demands, are described below. This job description outlines the general scope of duties and responsibilities and is not intended to be an exhaustive list of all tasks that may be assigned.

MAJOR FUNCTION

Performs professional engineering work involving the design, implementation, administration, maintenance, automation, monitoring, and security of the County's enterprise information technology infrastructure.

The Infrastructure Engineer supports one or more enterprise technology disciplines including network infrastructure, wireless networking, virtualization, enterprise storage, cloud platforms, Microsoft 365, identity services, cybersecurity, automation, and disaster recovery.

Work involves planning, implementing, troubleshooting, documenting, securing, and optimizing enterprise technology systems while ensuring highly available, resilient, and secure services for County departments and affiliated agencies.

As engineers advance through the classification series, responsibilities evolve from operational support to enterprise architecture, technical leadership, strategic planning, and technology governance.

Infrastructure Engineers may be assigned responsibility for one or more enterprise technology domains including:

• Enterprise Routing and Switching
• Wireless Infrastructure
• Enterprise Firewalls and Network Security
• Server Infrastructure
• Enterprise Virtualization Platforms
• Enterprise Storage (SAN)
• Cloud Infrastructure
• Microsoft 365 Services
• Identity and Access Management
• Operational Cybersecurity
• Infrastructure Automation
• Disaster Recovery
• Monitoring and Observability
• Enterprise Backup and Recovery

(Current enterprise technologies include Cisco, HPE Aruba, Meraki, Check Point, Microsoft Azure, Oracle Cloud Infrastructure, Microsoft 365 G5, Red Hat Enterprise Linux, VMware, HPE Storage, Veeam, and Red Hat Ansible Automation Platform.)

ILLUSTRATIVE DUTIES

• Design, implement, maintain and support enterprise infrastructure.
• Configure, troubleshoot and optimize enterprise network systems.
• Administer virtualization, storage and cloud platforms.
• Implement and maintain enterprise cybersecurity controls.
• Develop and maintain infrastructure automation.
• Participate in disaster recovery and business continuity planning.
• Produce and maintain technical documentation.
• Participate in architecture reviews and technology evaluations.
• Lead or participate in infrastructure projects.
• Mentor junior engineers.
• Collaborate with vendors and business stakeholders.
• Participate in emergency response activities as required.

KNOWLEDGE, ABILITIES AND SKILLS

• Technical Knowledge
• Enterprise networking
• Cloud computing
• Cybersecurity
• Microsoft 365
• Virtualization
• Storage
• Linux administration
• Automation
• Enterprise architecture
• Analytical Skills
• Root cause analysis
• Problem solving
• Capacity planning
• Performance optimization
• Risk assessment
• Professional Skills

+ Written communication

+ Presentation skills

+ Technical documentation

+ Vendor coordination

+ Customer service

• Leadership Skills

+ Mentoring

+ Project leadership

+ Collaboration

+ Strategic planning

+ Technology governance

MINIMUM QUALIFICATIONS

• Graduate of an accredited high school/trade school or possession of an equivalent diploma.
• Must possess and maintain a valid Florida’s Driver’s License.
• A comparable combination of related training and experience may be substituted for the minimum qualifications, except where licensure is required

IT Infrastructure Engineer I – PG 21

• Minimum Qualifications

+ Education - Associate degree in Information Technology, Computer Science, Engineering, Cybersecurity or related field.

+ Experience - 0–2 years

• Technical Competencies

+ Basic switching

+ VLAN configuration

+ Layer 2 troubleshooting

+ Wireless deployments

+ Basic server administration

+ Basic virtualization

+ Microsoft 365 administration

+ Execute existing Ansible playbooks

+ Basic cloud administration

• Leadership Expectations

+ Works under direct supervision

+ Learns enterprise standards

+ Develops technical documentation

+ Demonstrates customer service

• Preferred Certifications

+ Networking

• CCST
• Network+

+ Microsoft

• MS-900

+ Linux

• RHCSA

IT Infrastructure Engineer II – PG - 23

• Minimum Qualifications

+ Education - Associate or Bachelor's Degree

+ Experience - 2–5 years

• Technical Competencies

+ Enterprise routing and switching

+ Firewall administration

+ Wireless troubleshooting

+ Virtualization administration

+ SAN administration

+ Microsoft 365 administration

+ Identity management

+ Develops automation playbooks

• Leadership Expectations

+ Works independently

+ Leads small technical projects

+ Assists with mentoring

+ Participate in architecture reviews

• Preferred Certifications

+ Networking

• CCNA
• Aruba ACNA

+ Security

• SSCP

+ Automation

• RHCSA
• Red Hat Ansible

IT Infrastructure Engineer III – PG - 24

• Minimum Qualifications

+ Education - Bachelor's preferred

+ Experience - 5–8 years

• Technical Competencies

+ Enterprise architecture implementation

+ Data center networking

+ Advanced firewall administration

+ Enterprise virtualization

+ Storage architecture

+ Hybrid cloud

+ Microsoft 365 enterprise administration

+ Cybersecurity engineering

+ Automation development

• Leadership Expectations

+ Technical Lead

+ Mentors junior engineers

+ Leads major projects

+ Reviews engineering designs

• Preferred Certifications

+ Networking

• CCNP Enterprise

+ Security

• CCSA
• SSCP

+ Cloud

• AZ-305

+ Virtualization

• VMware VCP

+ Linux

• RHCE