Customer Service Representative

Customer Service Representative Location: On-site | Santa Ana, California Schedule: Monday–Friday, 6:00 a.m.–2:30 p.m., including a 30-minute unpaid meal period Pay: $20.00 per hour + commission Make a Difference in Customer Service! Are you organized, customer-focused, and motivated to help people find solutions?

Join PM Biomedical, Inc. as a Customer Service Representative and play an important role in supporting healthcare customers and delivering a positive customer experience. PM Biomedical provides medical equipment repair, replacement parts, rental equipment, and refurbished medical devices to hospitals and healthcare systems nationwide.

We’re looking for a dependable team player who communicates well, follows through on requests, and works collaboratively with customers and internal teams in a fast-paced environment.

What You’ll Do

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Assist customers with service-related questions, order status requests, and other needs.
• Coordinate with sales, technicians, and other internal teams to help resolve customer questions and concerns.
• Follow up on open requests and keep customers informed of updates.
• Maintain accurate customer information, order notes, and communications in company systems.
• Help resolve issues while maintaining a positive and professional customer experience.
• Manage multiple requests, prioritize work, and ensure details are communicated clearly.

What We’re Looking For

• Strong verbal and written communication skills.
• Customer service skills, including professionalism, empathy, and problem resolution.
• Strong organizational, time management, and follow-up skills.
• Ability to manage multiple requests and work effectively in a fast-paced environment.
• A positive attitude, strong work ethic, and willingness to learn.
• Basic Microsoft Office proficiency; CRM or customer service software experience is a plus.
• High school diploma or equivalent; additional education in business or a related field is a plus.
• Previous customer service, customer support, or call center experience is preferred but not required.
• Compensation $20.00 per hour base pay, plus commission.
• California Employment Information This is an hourly, nonexempt position.
• A 30-minute uninterrupted, duty-free meal period will be provided in accordance with California law.
• Paid rest periods will be provided as required by law.
• Overtime will be paid in accordance with applicable California requirements, and all hours worked must be accurately recorded.
• Ready to Get Started?
• If you enjoy helping customers, solving problems, and being part of a team that supports healthcare providers, we’d love to hear from you!
• To learn more about us, visit www.PMBiomedical.com.
• Apply today to join PM Biomedical’s team.