Operations Compliance Manager

Company Description

Playtech is seeking an experienced Operations Compliance Manager to support our U.S. Live Casino. This role will work closely with Compliance, Product, and Operations teams to ensure adherence to gaming regulations, strengthen internal controls, and support our live dealer operations.

Job Description

The Operations Compliance Manager will be part of the U.S. Regulatory Compliance team, working closely with U.S. Licensing, Compliance, Operations, Product, and Project Management teams to ensure adherence to regulatory requirements across our Live Casino operations.

The role is supported by Playtech's wider global Compliance team.

This position requires a strong understanding of land-based casino operations and iGaming regulatory compliance, with a focus on bridging traditional casino practices with live dealer operations. The successful candidate will play a key role in monitoring regulatory compliance, developing internal controls, and supporting operational best practices.

The position is based in the United States, with Eastern Time availability and flexibility required. Travel to Playtech's U.S. studios, as well as occasional international travel, may be required.

Qualifications

Main Role Responsibilities

• Regulatory Compliance: Work closely with Product and Operations teams to interpret U.S. gaming regulations and ensure live dealer operations remain compliant.
• Internal Controls: Develop, review, and maintain internal controls and operational procedures for live casino games, including table games and wheel games.
• Live Casino Operations: Monitor regulatory compliance across live dealer studios, applying land-based casino knowledge and best practices to live gaming environments.
• Regulatory Relationships: Establish and maintain effective working relationships with state gaming regulators and relevant regulatory departments.
• Project Support: Partner with Project Management and Product teams to support new market launches, product introductions, and operational initiatives.
• Process Improvement: Identify, document, and improve compliance processes, including certification, release management, change management, and incident reporting.
• Audits and Risk Assessments: Support regulatory audits, risk assessments, and the monitoring of corrective actions.
• Reporting and Collaboration: Prepare compliance reports, communicate regulatory updates, and collaborate with internal teams to address compliance matters.

Qualifications & Requirements

• Minimum of three years of experience in a technical compliance role within the gambling industry.
• Strong experience in U.S. land-based casino operations or live dealer operations, with knowledge of casino table games and operational procedures.
• Experience developing, reviewing, or implementing gaming internal controls.
• Good understanding of gaming regulatory requirements across multiple U.S. states.
• Experience working with state gaming regulators and independent testing laboratories.
• In-depth knowledge of online casino gaming and sports betting.

Essential Skills

• Strong analytical skills and attention to detail.
• Ability to interpret regulatory requirements and translate them into operational procedures and technical specifications.
• Results-driven and delivery-oriented approach.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across multiple departments and meet tight deadlines.
• Comfortable managing change and multiple projects simultaneously.
• Ability to take initiative, self-motivate, and work independently.

Additional Information

Compensation and Benefits

• Salary Range: TBD
• Bonus: Bonus eligibility and payment schedule to be confirmed.
• Vacation Days: 12 days
• Sick Time: 5 days
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401(k): 100% match on the first 4% of eligible compensation contributed.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact the Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.