Junior Technical Account Manager

Company: Pierce Systems LLC

Reports To: Technical Account Manager

Schedule: Full-Time

Location: Remote

Role Type: 1099

About Pierce Systems

Pierce Systems partners with the public sector and mission-driven organizations to design tailored advertising, marketing, and consulting solutions that deliver measurable results. We are a certified Women-Owned Small Business with the SBA and one of the first 15 Canva-Certified Partner agencies. Our founder is in the first-ever cohort of Canva Certified Trainers.

We also have exclusive partnerships with programmatic advertising partners to deliver industry-leading ad rates, superior placement, and results compared to anywhere else.

Role Overview

The Junior Technical Account Manager serves as a primary technical and relationship liaison for an assigned portfolio of clients. In this role, you will manage day-to-day client communications, understand business objectives, and align Pierce Systems’ solutions to client needs.

You will coordinate onboarding, implementation, and integration efforts, working closely with our internal team to deliver superior results and hit specific KPIs.

Required Qualifications

• Strong client relationship building, expectation setting, and ongoing stakeholder communication skills.
• Experience with Canva and other similar marketing and design platforms.
• Hands-on technical support and troubleshooting experience, with the ability to analyze issues, replicate problems, and coordinate effective resolutions.
• Demonstrated project management abilities, such as planning, task prioritization, timeline management, and cross-functional coordination.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, accessible language.
• Reliable internet access
• Comfort working independently in a remote environment, using collaboration and ticketing tools to manage workload and communication.
• Strong analytical and problem-solving skills, with attention to detail and a customer-centric mindset.

Preferred Qualifications

• Experience with Marketing Technology or other SaaS implementations.
• Experience supporting professional services, consulting, or agency environments
• Experience in advertising, marketing, or digital media environments is preferred.
• Bachelor’s degree in a related field (e.g., Information Technology, Business, Marketing, Communications) or equivalent practical experience.

Equal Opportunity

Statement

Pierce Systems LLC is an Equal Opportunity organization. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

Pay: $50,000.00 per year

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• How many technical implementations have you supported?
• Can you start immediately?
• Are you okay with the salary listed in the job description?

Experience:

• Canva: 1 year (Required)

Work Location: Remote