HR Generalist

Description:

Job Title: HR Generalist

Department: Human Resources

Reports To: Assistant Director of Human Resources

FLSA Classification: Exempt

Job Summary

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The HR Generalist is a hands-on member of the PATHS Human Resources team, based at our Cherry Hill, NJ headquarters with hybrid flexibility, supporting employees across all PATHS offices and remote employees nationwide. The role covers payroll and HRIS, benefits, leave of absence and accommodations, employee relations, and general HR administration.

Day to day, this person will handle HR matters from intake through resolution, applying PATHS policies and procedures and coordinating with payroll, providers, and vendors. The HR Generalist brings experience and sound judgment to this work, so employees get clear answers and timely help, and managers get the guidance and support they need to lead their teams.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to providing the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal.

In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our four offices in PA, NJ, and DE are home to 450 employees and serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Essential Duties & Responsibilities

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Payroll and HRIS

• Processes and submits payroll in Paylocity, including timecard review, approved pay changes, bonuses, final pay, adjustments, and corrections.
• Follows up with managers on outstanding timecard approvals and reconciles deductions for benefits, leave, and garnishments.
• Maintains employee records in Paylocity throughout the employee lifecycle.
• Answers payroll and HRIS questions and helps employees navigate Paylocity and its self-service features.
• Posts company announcements in Paylocity Community and prepares payroll and HR reports to support monthly HR metrics.

Benefits

Administration

• Answers employee questions on medical, dental, vision, life, disability, 401(k), and employee assistance programs; explains plan features and procedures and guides employees to the appropriate resource.
• Coordinates enrollment, coverage changes, and issue resolution with employees, the broker, and benefit providers; tracks progress and follows through to completion.
• Supports open enrollment and plan changes through employee communications, system updates, and coordination with benefit providers.
• Reviews benefit eligibility and deduction reports, researches discrepancies, and coordinates corrections with payroll and providers.
• Supports 401(k) plan administration and coordinates 401(k), disability, and employee assistance program requests with the appropriate provider.
• Maintains PTO and holiday accruals and balances in Paylocity and coordinates COBRA information with the designated administrator.

Leave of Absence and Accommodations

• Serves as the first point of contact for leave and accommodation requests, including FMLA, ADA, state family and medical leave, state paid leave, and paid sick leave.
• Identifies applicable leave and accommodation processes and initiates the appropriate workflow.
• Coordinates with the leave administrator and employee to track notices, certifications, deadlines, and return-to-work dates.
• Keeps managers informed of leave status, pending updates, schedule changes, anticipated return dates, and applicable work restrictions; follows up to confirm scheduling and return-to-work arrangements.
• Maintains ADA interactive process documentation and coordinates follow-up.
• Tracks and reconciles leave dates, PTO and sick time, disability benefits, and state paid leave; calculates applicable hours and amounts and coordinates needed adjustments with payroll, leave administrators, and state programs.
• Coordinates leave status with payroll and benefits, including benefit continuation during leave.
• Maintains accurate leave records and case files.

Employee Relations

• Answers employee and manager questions by explaining established PATHS policies, procedures, and workplace expectations.
• Conducts intake and documentation of employee concerns.
• Conducts assigned employee relations fact-finding and interviews, gathers and reviews documents, prepares objective summaries, and maintains case files.
• Helps managers prepare clear, concise, organized, and factual documentation of employee relations matters.
• Responds to unemployment claims and separation information requests across states within required deadlines.
• Prepares for and represents PATHS at unemployment hearings and prepares appeals.

General HR Administration

• Manages the HR inbox and ticket queue, responding to and routing requests.
• Coordinates onboarding and offboarding, including state-specific new hire requirements.
• Supports new hire orientation and collects required paperwork and acknowledgments.
• Processes employment verifications and responds to reference requests.
• Maintains personnel files and HR records.
• Prepares standard HR letters, forms, and notices.
• Supports policy rollouts, handbook acknowledgments, and required federal and state postings.
• Maintains HR process documentation and standard operating procedures.
• Coordinates routine service requests with HR vendors.
• Supports HR projects, audits, and engagement initiatives.

Compliance and Training

• Maintains confidentiality of employee records and protected health information consistent with HIPAA requirements and HITRUST standards.
• Completes all required initial PATHS training (HIPAA, HITRUST, compliance, security, client protocols, role-specific workflows) within onboarding timelines.
• Participates in required ongoing training (compliance updates, client requirements, systems changes) and demonstrates ability to retain and apply new knowledge in daily work.
• Performs other related duties as assigned.

Supervisory Responsibilities

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This position has no supervisory responsibilities.

Required Skills & Abilities

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• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to work effectively with employees and managers at all levels.
• Ability to maintain confidentiality of employee records and protected health information (HIPAA and HITRUST compliance required).
• Working knowledge of FMLA, ADA, state leave requirements, benefits, payroll, and unemployment processes.
• Clear, factual written documentation skills.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing deadlines and follow work through completion with minimal supervision.
• Sound judgment in handling day-to-day matters and identifying when additional guidance is needed.
• Ability to meet established productivity and accuracy standards.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and HRIS platforms; Paylocity experience preferred.

Education & Experience

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High school diploma or GED required; bachelor's degree in human resources, business, or a related field preferred.

3 to 5 years of HR generalist experience required, including hands-on leave of absence, benefits, HRIS, and payroll processing experience.

Preferred:

• Multistate employer experience
• Experience conducting employee relations investigations
• Experience representing an employer at unemployment hearings
• SHRM-CP or PHR certification
• Healthcare or revenue cycle management background

Physical & Environmental Requirements

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• Based at PATHS’ Cherry Hill, NJ headquarters, with in-office and remote work coordinated with HR leadership. This is not a field based position.
• Must have reliable transportation and valid driver’s license for travel as needed for regularly scheduled visits to PATHS offices, including Pennsauken, NJ; Allentown, PA; and Delaware, to provide in person HR support. Additional travel to current and future locations and for training, seminars, conferences, career fairs, and other work-related events as needed.
• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting of up to 15 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

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Offers of employment are contingent upon successful completion of applicable pre-employment screenings, consistent with federal, state, and local law and any role-specific or client/site requirements.

Depending on the role and worksite, additional pre-employment steps may include drug screening, physical examination, TB/PPD screening, immunization review, and other lawful onboarding requirements.

Employment eligibility will be verified through the Form I-9 process and E-Verify, where applicable.

Because PATHS operates in the healthcare industry, certain compliance-related screenings, including OIG/GSA exclusion checks and state Medicaid exclusion lists, may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

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Compensation: $65,000 annually, plus discretionary bonus eligibility

Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

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PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.