Bilingual Registered Nurse

Bilingual Registered Nurse Back Office

Department: Clinical Operations

Reports To: Practice Administrator and Medical Provider

FLSA Status: Non-Exempt

Location: Family Practice Clinic

Position Summary

The Registered Nurse (RN) is responsible for providing clinical support to providers and patients in a fast-paced family practice setting. The RN performs patient assessments, triage, care coordination, chronic disease management, patient education, medication management, and assists with preventive care initiatives.

The RN works collaboratively with providers, medical assistants, front office staff, and care management teams to ensure high-quality patient care and efficient clinical operations.

Essential Duties and Responsibilities

Patient Care

• Perform patient assessments and obtain accurate medical histories.
• Record vital signs and clinical information.
• Triage patient concerns by phone and in person.
• Assess patient symptoms and determine appropriate level of care.
• Administer medications, injections, immunizations, and treatments as ordered by providers.
• Monitor patient responses to treatments and medications.
• Assist providers during examinations and procedures.
• Educate patients regarding diagnoses, medications, and treatment plans.

Telephone Triage

• Conduct clinical telephone triage using nursing judgment.
• Assess patient symptoms and provide appropriate recommendations.
• Escalate urgent or emergent concerns to providers immediately.
• Document all patient communications accurately in the electronic health record (EHR).

Chronic Care Management (CCM)

• Conduct monthly CCM patient outreach.
• Review care plans and update patient goals.
• Monitor chronic disease management.
• Coordinate care with specialists and community resources.
• Document CCM activities according to payer requirements.
• Identify patients who may benefit from CCM enrollment.

Behavioral Health Integration (BHI)

• Support BHI patient outreach and follow-up.
• Monitor patient compliance with treatment plans.
• Assist with behavioral health screenings and assessments.
• Coordinate care with behavioral health providers and community resources.
• Identify and report safety concerns immediately.

Care Coordination

• Coordinate referrals, diagnostic testing, and specialist appointments.
• Review laboratory and imaging results as directed by providers.
• Follow up with patients regarding treatment plans and provider recommendations.
• Assist patients in overcoming barriers to care.

Medication Management

• Review medication lists for accuracy.
• Process prescription refill requests in accordance with provider protocols.
• Educate patients regarding medications and adherence.
• Monitor for adverse drug reactions.

Preventive Care

• Identify preventive care needs including:

+ Annual Wellness Visits

+ Vaccinations

+ Cancer screenings

+ Chronic disease monitoring

+ Health maintenance requirements

Documentation Responsibilities

• Maintain accurate and timely documentation in the EHR.
• Complete all patient charting on the same day services are provided.
• Document patient communications, assessments, interventions, and follow-up activities.
• Ensure compliance with CMS, Medicare, HIPAA, and practice policies.

Compliance and Quality Requirements

• Maintain compliance with HIPAA regulations.
• Adhere to clinical protocols and nursing standards.
• Participate in quality improvement initiatives.
• Assist with regulatory audits and performance improvement activities.
• Maintain patient confidentiality at all times.

Required Qualifications

• Active Registered Nurse (RN) license in the State of Arizona.
• Graduate of an accredited nursing program.
• Current CPR/BLS certification.
• Minimum one (1) year of clinical nursing experience preferred.
• Experience in family practice, primary care, internal medicine, or ambulatory care preferred.
• Strong clinical assessment and triage skills.
• Proficiency with Electronic Health Records (EHR).

Knowledge, Skills, and Abilities

• Knowledge of primary care and chronic disease management.
• Strong communication and patient education skills.
• Ability to prioritize multiple tasks efficiently.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Professional and compassionate bedside manner.
• Strong attention to detail and documentation accuracy.

Performance Expectations

The RN is expected to:

• Maintain professional and respectful interactions with patients and staff.
• Complete all assigned clinical documentation timely.
• Follow provider instructions and practice policies.
• Participate in CCM, BHI, and care coordination initiatives.
• Assist in achieving quality and patient satisfaction goals.
• Support a positive, team-oriented work environment.
• Maintain attendance and punctuality standards.

Physical Requirements

• Ability to stand, walk, bend, and sit for extended periods.
• Ability to lift up to 25 pounds.
• Ability to use computers, telephones, and clinical equipment.
• Ability to perform clinical procedures and patient care activities.