Senior Director of Digital Product Management

The Senior Director - Digital Product Management is responsible for leading the strategy, roadmap, prioritization, and customer experience for PGW Auto Glass's customer-facing digital products and platforms.

Reporting to the Chief Information Officer, this role works across Technology, Sales, Operations, Customer Service, and other functions to ensure digital capabilities address customer needs, support business priorities, and deliver measurable value. A primary focus of the role is Everything Auto Glass (EAG), PGW's proprietary digital customer platform.

The Director will lead the ongoing evolution of EAG while also supporting the broader portfolio of customer-facing digital products and capabilities. As momentum in the role accelerates, this role will become a player-coach role that combines direct product leadership responsibilities with management and development of a small digital product team.

Key Responsibilities & Duties:

• Lead the development and ongoing management of product strategies and roadmaps for PGW’s customer-facing digital products and platforms.
• Provide product leadership for Everything Auto Glass (EAG), including its continued development, customer experience, adoption, and overall effectiveness.
• Develop and recommend product priorities based on customer needs, business priorities, product performance, and technology considerations, in partnership with Technology, Sales, Operations, and other key stakeholders.
• Balance near-term business requirements with longer-term product and platform needs and establish clear objectives and success measures for significant digital product initiatives.
• Guide the evolution of EAG and other customer-facing digital capabilities to simplify customer interactions, improve usability, and expand valuable digital functionality.
• Work with Technology and business teams to translate product priorities into executable plans and maintain visibility into development activities, dependencies, risks, and progress.
• Build strong working relationships across Technology, Sales, Operations, Customer Service, and other business functions to facilitate effective prioritization, decision-making, and execution.
• Translate business and customer needs into clear product requirements and priorities for Technology teams and partner throughout the product development lifecycle to support successful implementation.
• Communicate product roadmaps, priorities, progress, tradeoffs, and key decisions to business and Technology leadership, escalating significant prioritization, resource, or investment decisions to the Chief Information Officer and appropriate executive stakeholders.
• Champion a consistent and effective digital customer experience across PGW’s customer-facing products and platforms.
• Use customer feedback, product analytics, operational insights, and business input to identify opportunities for product and customer-experience improvements.
• Periodically engage directly with customers, in partnership with Sales and other stakeholders, to better understand customer needs and digital experiences.
• Partner with Sales to support strategic customer initiatives, understand field needs, gather feedback, and improve adoption of PGW’s digital capabilities.
• Establish and monitor product performance measures, including adoption, utilization, customer satisfaction, digital order volume, and business value, and work jointly with business stakeholders to improve results.
• Lead, coach, and develop a future small team supporting PGW’s digital product portfolio, establishing clear priorities, responsibilities, and expectations.
• Establish effective product-management practices that support disciplined prioritization, execution, measurement, and continuous improvement while remaining directly engaged in significant initiatives and critical product decisions as appropriate.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related discipline required; equivalent relevant education and experience may be considered.
• 10+ years of progressively responsible experience in product management, digital products, customer experience, business technology, or related fields.
• Demonstrated experience leading customer-facing digital products or platforms, including product strategy, roadmap development, and prioritization.
• Experience working across business and Technology organizations to translate customer and business needs into product priorities and executable initiatives.
• Experience partnering with Sales, Operations, or other commercial and customer-facing functions.
• Strong understanding of B2B customer journeys and digital customer experiences.
• Experience leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
• Experience working within Agile or similar product and technology delivery environments.
• Experience using product performance measures, customer insights, and business data to inform decisions.
• Prior people-management or team-leadership experience.
• Experience communicating recommendations, priorities, and business considerations to senior and executive leadership.
• Experience in distribution, wholesale, supply chain, logistics, automotive aftermarket, or a related industry preferred.
• Strong product-management judgment with the ability to balance customer needs, business priorities, technology considerations, and available resources.
• Strong business acumen, analytical and problem-solving skills, and the ability to influence and align stakeholders across functions.
• Effective written and verbal communication skills, including the ability to communicate complex product and technology matters to business audiences.
• Demonstrated ability to lead both strategically and tactically in a player-coach environment.

Work Environment & Physical Requirements (if applicable):

• Work Environment: In-office or hybrid, based on business needs.
• Physical Demands:
• Prolonged periods of sitting and working at a computer.
• Frequent use of standard office equipment.
• Ability to travel periodically for customer meetings, company meetings, or other business needs.

Benefits & Compensation:

• Competitive salary
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and paid holidays
• Employer-paid life insurance and long-term disability
• Professional development and training opportunities

Equal Opportunity Employer

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