Director of Operations

Overview

We are seeking a dynamic and strategic Director of Operations to lead and optimize our business functions, drive operational excellence, and foster sustainable growth. This pivotal role involves overseeing daily operations, implementing process improvements, managing budgets, and guiding large-scale organizational change initiatives.

The ideal candidate will demonstrate exceptional leadership skills, strategic vision, and a passion for elevating business performance through data-driven decision making and innovative management practices. Join us to shape the future of our organization by aligning operational strategies with our overarching goals and values.

Responsibilities

• Set multi‑year operational strategy aligned with company goals.
• Lead annual and quarterly operational planning.
• Define, implement, and revise company policies and growth directives.
• Architect and oversee the company’s operating system (planning cadence, reviews, execution rhythms).

Performance, Process & Risk Management

• Establish and monitor KPIs, dashboards, and performance frameworks.
• Drive continuous improvement to increase productivity and reduce cost.
• Manage operational risk, compliance, and governance.
• Oversee business continuity and incident management.

Financial & Resource Oversight

• Own operational budgets and cost performance.
• Partner with finance on OpEx, CapEx, and vendor contracts.
• Analyze operational efficiency and recommend improvements.

Cross‑Functional Collaboration

• Coordinate priorities across sales, onboarding, support, and finance.
• Build and maintain relationships with clients, partners, and vendors.

Team Leadership

• Lead and develop operations managers and multi‑disciplinary teams.
• Build and mentor an operations organization or COO office.
• Set performance expectations and accountability across functions.

Required Skills & Competencies

• Strategic planning and execution
• Operational analytics and KPI management
• Budgeting and financial oversight
• Change management and process improvement
• Cross‑functional leadership and communication
• Risk management and compliance oversight

Education & Experience Requirements

• Bachelor’s degree in operations, healthcare administration, nursing; MBA preferred.
• 8–15+ years of progressive assisted living operations leadership, often with multi‑site responsibility.
• Proven track record of leading large teams and improving operational and financial performance.

Summary

A Director of Operations is a senior leader responsible for operational strategy, performance, and cross‑functional execution, ensuring the organization runs efficiently and scales effectively.

• Lead comprehensive operational management across all departments to ensure efficiency, productivity, and quality standards are consistently met.
• Develop and execute strategic planning initiatives that align with organizational goals, fostering continuous improvement and scalability.
• Oversee business development management efforts to identify new opportunities, expand market presence, and enhance revenue streams.
• Drive operational excellence initiatives by implementing best practices, process improvements, and change management strategies that optimize workflows.
• Manage large-scale organizational change projects with clear communication plans to ensure smooth transitions and stakeholder engagement.
• Oversee budget management including forecasting, financial analysis, profit and loss (P&L) analysis, and executive-level budget oversight to maximize profitability.
• Collaborate closely with executive leadership to communicate operational insights through verbal communication with executives and data-driven reports that inform strategic decisions.
• Supervise senior leadership teams across functions, fostering a high-performance culture focused on accountability, innovation, and continuous growth.
• Conduct operational analysis to identify inefficiencies or risks while developing actionable solutions for process improvement.
• Lead project management efforts for complex initiatives that require cross-functional coordination and resource allocation.

Join us as a Director of Operations to lead transformative initiatives that propel our organization forward! Your expertise will be instrumental in shaping our operational landscape while fostering a culture of excellence and continuous improvement.

Pay: $125,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Saint Paul, MN 55116