Digital Experience Product Owner

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.

These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about.

As the largest and oldest credit union in Pensacola, Florida, with more than $2.8 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers

Do you have a passion for helping others?

Currently, PenAir provides access to 15 convenient locations across Mobile and Baldwin counties in Alabama and Escambia, Santa Rosa, Okaloosa and Bay counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.

Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills.

Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.

Just like we strive to be a force for good at work, PenAir works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits

Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability

And more……….!

The starting salary for this role is $69,276-$73,606 based on experience.

About the role

The Digital Experience Product Owner is accountable for the success of PenAir's member and employee digital experiences. This role owns product strategy, roadmap priorities, experience outcomes, adoption, friction reduction, journey improvement, and business value across assigned platforms.

The position translates member and employee needs, performance insights, and emerging opportunities into prioritized improvements while maintaining operational ownership to ensure digital experiences remain reliable, relevant, and effective.

Major Duties and Responsibilities:

• Product Strategy & Platform Ownership: Owns product strategy, roadmap priorities, success measures, and lifecycle direction for assigned digital experiences. Evaluates emerging capabilities, vendor enhancements, industry developments, and performance insights; translates them into prioritized improvements that advance adoption, experience quality, journey performance, and PenAir strategic objectives.
• Platform Experience, Optimization & Performance: Maintains operational ownership of assigned platforms to achieve desired experience outcomes. Uses configuration, access management, data integrity, workflow alignment, performance monitoring, feedback, usage trends, KPIs, and reporting to improve adoption, business value, friction reduction, and continuous optimization.
• Stakeholder Engagement & Requirements Prioritization: Partners with business units, Information Technology, Data Analytics, and vendors to identify needs and translate them into actionable requirements. Prioritizes improvements based on member and employee experience impact, friction reduction, journey improvement, strategic alignment, feasibility, and business value.
• Implementations, Releases & Enhancements: Coordinates implementations, releases, integrations, testing, migrations, and post-release validation in alignment with roadmap priorities and experience objectives. Supports readiness, adoption, and measurable outcomes while minimizing disruption to employees and members.
• Escalation, Issue Resolution & Experience Impact Mitigation: Owns escalations and coordinates troubleshooting and resolution across internal teams and vendors. Assesses and mitigates employee and member experience impacts during incidents, maintenance, downtime, and recurring issues; ensures follow-through and identifies improvement opportunities.
• Documentation & Training: Maintains records, release documentation, support materials, and employee education content that promote adoption and consistent experience delivery. Partners with staff or Learning and Development as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

Experience

Five to eight years of similar or related experience in digital product ownership, digital experience, platform optimization, business systems analysis, technology implementations, or financial services technology. Experience with roadmap ownership, outcome measurement, adoption tracking, journey improvement, cross-functional requirements, vendor coordination, release management, and ongoing platform optimization preferred.

Experience with Agile methodologies, product backlogs, project management practices, or PMP-aligned project execution preferred.

Education/Certifications/Licenses

Requires bachelor’s degree in Business, Marketing, Information Technology, Computer Science, or related field; or achievement of equivalent industry-recognized certifications, specialized training, or professional credentials relevant to the position. Preferred certifications or training include Project Management Professional (PMP), Agile, Scrum, Product Owner, digital experience, or related platform certifications.

Additional direct experience may substitute for education on a year-for-year basis.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Typically includes subject matter experts as well as first level to middle managers

Other Skills:

• Strong communication and relationship-building skills across technical and non-technical teams.
• Ability to translate business and experience needs into prioritized requirements and measurable outcomes.
• Strong understanding of product roadmaps, experience measurement, adoption metrics, journey analysis, data management, reporting, analytics, integrations, Agile/Scrum methodologies, backlog management, release planning, user acceptance testing, and workflow optimization preferred.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.