Operations Manager in Training

Now Hiring: Operations Manager in training

Paw Pals Pet Sitting | 20-30hrs to start

$20 per hour to start.

**MUST LIVE IN FAIRFAX,VA OR CENTREVILLE, VA**

You will be responsible for covering vacation visits and midday dog walks as needed.

**MUST BE AVAILABLE ALL MAJOR HOLIDAYS.**

Operations Manager in Training to help oversee the daily operations of our growing pet sitting business. This person will play a key role in ensuring our clients receive exceptional service and their pets receive the loving, reliable care they deserve.

About the Role

The Operations Manager will oversee daily scheduling, coordinate our pet sitters, communicate with clients, and ensure our services run smoothly and efficiently. The ideal candidate is a natural problem-solver who thrives in a fast-paced environment, takes initiative, and is passionate about pets and stellar customer service.

Responsibilities

• Daily Operations: Oversee day-to-day business activities and ensure all services run smoothly.
• Scheduling & Coordination: Manage pet sitting schedules, assign visits, coordinate coverage, and handle last-minute changes.
• Team Management: Recruit, onboard, train, and support pet sitters while maintaining high standards of care and professionalism.
• Client Communication: Respond the same day to client inquiries, address concerns, and build strong, lasting client relationships.
• Quality Control: Review visit reports & monitor responses. Ensure pet care instructions are followed, visits are completed as scheduled, and company standards are consistently met.
• Problem-Solving: Respond quickly and calmly to emergencies, scheduling conflicts, and unexpected situations.
• Administrative Support: Maintain accurate client records, pet profiles, schedules, and other operational documentation.

Qualifications

• Previous experience in operations, scheduling, team leadership, customer service, or a related role.
• Understand the meaning of privileged information.
• A genuine love for animals and a commitment to their safety and well-being.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage changing schedules in a fast-paced environment is essential.
• Comfortable using scheduling software, email, and other technology.
• Dependable, proactive, and able to work independently while supporting a team.
• Flexible to work evenings, weekends, or urgent scheduling needs as required.

Pet care or pet sitting industry experience is a plus!

What We Offer

• The opportunity to work in a business centered on caring for pets.
• A supportive, team-oriented work environment.
• A rewarding role where your work makes a meaningful difference for pets, their owners, and our sitters.
• Competitive compensation based on the experience.

How to Apply

If you’re organized, dependable, people-focused, and passionate about providing outstanding pet care, we’d love to hear from you!

Please submit your resume and a cover letter with your relevant experience and why you would be a great fit for our team. Applications will not be considered unless you provide a cover letter.

Help us make every visit a great experience for pets and their peo

Pay: $20.00 - $22.00 per hour

Expected hours: 20.0 per week

Benefits:

• Paid time off

Work Location: Hybrid remote in Centreville, VA 20121