Operations Manager - Home Health Care

Job description:

Operations Manager

• Fulltime/Onsite Position
• $68k-$75k Annual Salary
• Client/Caregiver Matchmaking Experience Required
• Ideal Candidate will be a strong communicator, a strong multitaskter, a team player, creative, and hands-on

Job Summary:

• Develop and implement policies and procedures to ensure compliance with State and Federal regulations and third-party requirements, minimizing risk.
• Maintain client confidentiality and adhere to HIPAA requirements.
• Monitor service quality, documentation, operational processes, and financial data to ensure regulatory compliance, efficiency, and appropriate resource use.
• Run and review weekly and monthly operational reports.
• Train, supervise, and evaluate employees against performance standards; develop existing team members and onboard new staff.
• Manage and resolve client, family, and employee complaints and grievances.
• Serve as a resource and liaison for staff, physicians, referral sources, clients, Upper Management, HR, Intake, Coordination, and Nurses, ensuring follow-through on compliance.
• Manage all SFC and Waiver leads and referrals.
• Meet or exceed company growth goals by marketing at least weekly and building relationships with Case Managers.
• Partner with Upper Management, HR, Quality & Compliance, and Payroll to improve processes as the company grows.
• Plan team-building events and recognition receptions, and support recruiting and hiring efforts.
• Support training for the OM successor of the Atlanta-East team, and lead efforts to grow the traditional Client Matching and Now & Comp programs, including opening satellite locations outside Atlanta.
• Work effectively in a team and on a flexible schedule, communicate clearly in written, electronic, and verbal forms, attend required meetings and in-services (in and out of state), and perform additional duties as assigned.

Preferred Qualifications:

• 3+ years’ experience with Medicaid Waiver - Source, CCSP, etc.
• 3+ years' managing teams
• Previous leadership experience in traditional caregiver services
• Previous experience managing high volume schedules
• Previous experience with caregiver retention
• Clear understanding of business operations as they relate to company goals & growth

#PTCG

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Home Healthcare: 3 years (Required)
• Leadership: 3 years (Required)
• Healthcare Staffing: 3 years (Required)
• GA Medicaid Waiver: 3 years (Required)

Work Location: In person