Account Manager

Position Overview:

As an Account Manager at Partners Dental Solutions, you will serve as a crucial liaison between orthodontic practices and our team. You will be responsible for setting up new accounts, resolving issues, facilitating onboarding meetings, and ensuring an excellent customer experience.

This role requires a proactive approach to managing client relationships, coordinating events, and providing strategic insights to promote our services and products. Certified Dental Assistant (CDA) credentials are highly preferred, particularly for candidates with orthodontic experience, as this background will bring valuable expertise to client interactions and support.

Key Responsibilities:

• Serve as a key contact between orthodontic practices and Partners Dental Solutions during the account setup, issue resolution, and onboarding processes.
• Obtain a complete understanding of practice needs to ensure Partners Dental Solutions delivers an exceptional customer experience.
• Plan and coordinate tradeshow events throughout the year.
• Ensure strategic and timely follow-up and onboarding following trade show events.
• Provide internal communication regarding practice issues and satisfaction, including written documentation and team member updates regarding new accounts, preferences, and any other information necessary for an excellent customer experience.
• Complete and distribute client contact reports after client meetings and phone calls to meet onboarding deadlines and other relevant timelines.
• Manage client expectations regarding deliverables, processes, and limitations.
• Regularly convey new ideas and insights on promoting Partners Dental Solutions and onboarding new customers.
• Support the account team in developing strategic marketing and communications plans.
• Conduct audits of news, trends, creative developments, and offers in the industry to ensure Partners Dental Solutions remains competitive in the marketplace.
• Perform other related duties as applicable or assigned.

Additional Responsibilities:

• Collaborate with the marketing team to create promotional materials using tools like Canva.
• Provide feedback and suggestions for continuous improvement of client services and internal processes.
• Participate in the development and implementation of training programs for new account team members.
• Assist in the preparation of presentations and reports for senior management.
• Monitor and analyze client feedback and satisfaction to recommend enhancements to service delivery.

Required Skills/Abilities/Competencies:

• Strong presentation and communication skills.
• Ability to organize and manage multiple priorities within a rapidly changing environment of client and company needs.
• Strong customer focus with a commitment to delivering high-quality service.
• Proficiency in Microsoft Office Suite and other marketing tools like Canva.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively within a team and independently as needed.
• Strong attention to detail and ability to handle complex projects with accuracy.

Education and Experience:

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field preferred.
• Minimum of 5 years of experience in account management, customer service, or a related field.
• Experience in manufacturing, dental or healthcare is a plus.
• Certified Dental Assistant (CDA) credentials are highly desirable, especially with orthodontic experience.

Working Conditions:

• This position will require travel for trade shows, events and client meetings.
• Flexibility to work outside regular business hours as needed.

About Us

Partners Dental Solutions is at the forefront of innovation, blending cutting-edge technology with unmatched precision to create a truly transformative experience for our customers. As a top-tier orthodontic lab, we serve customers both locally and nationwide. We take great pride in our exceptional team, which includes skilled technicians, specialists, team leads, and managers.

At Partners Dental Studio, our collaborative approach ensures that we consistently deliver the highest quality results.

This role is ideal for someone who thrives in a people-focused leadership position, enjoys creating seamless client experiences, and can drive collaboration and efficiency across teams. If you’re looking for a role where you can make a direct impact on client relationships and the overall brand experience, we’d love to hear from you.

Our Five Promises

• Quality: We strive to deliver the highest quality orthodontic products.
• Innovation: We are committed to integrating the latest technologies and innovations.
• Consistency: We maintain consistency in our processes and outputs.
• Dependability: We are a reliable partner for our clients and team members.
• Communication: We emphasize clear and effective communication within our team and with our clients

Why Join Us?

• Opportunity to lead in a rapidly growing, technology-driven orthodontic laboratory.
• Hands-on experience with cutting-edge 3D printing technology.
• Collaborative and supportive team culture.
• Professional growth and leadership development opportunities, including potential for future supervisory responsibilities.
• Competitive compensation and benefits

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Account management: 4 years (Preferred)

Ability to Commute:

• Chanhassen, MN 55317 (Required)

Work Location: In person