L2 Systems Engineer (Onsite)

Level 2 Systems Engineer

Salary: $55,000 - $65,000

Location: In Office Only

About the Role

We are seeking a Level 2 Systems Engineer to join our Managed Services team. This role serves as the bridge between Level 1 support and Level 3 engineering, handling escalated technical issues, supporting project delivery, and helping develop less experienced technicians. You’ll work across a variety of client environments and technologies, taking ownership of issues that require deeper troubleshooting and technical knowledge.

Responsibilities

• Serve as an escalation point for issues that cannot be resolved by Level 1 technicians.
• Troubleshoot and resolve Windows, Microsoft 365, Azure, networking, workstation, and server-related issues.
• Assist Level 3 engineers with project implementation, migrations, upgrades, and infrastructure deployments.
• Monitor client environments and proactively identify issues before they impact business operations.
• Build trusted relationships with clients by providing clear communication and practical technical guidance.
• Maintain accurate documentation and create knowledge base articles to improve team efficiency.
• Mentor and support Level 1 technicians by sharing knowledge and assisting with escalated issues.
• Participate in system maintenance, patching, security improvements, and operational best practices.
• Stay current on emerging technologies and continually improve technical skills.

Qualifications

• 3+ years of IT support, systems administration, or MSP experience.
• Hands-on experience with Microsoft 365, Windows Server, Active Directory, and troubleshooting end-user environments.
• Basic to intermediate experience with Azure administration and cloud technologies.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, switching, and wireless networking.
• Experience with PowerShell and automation is a plus.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical concepts to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities and frequent interruptions.

What We're Looking For

• The successful candidate takes ownership, enjoys solving problems others cannot, and knows how to work through unfamiliar issues methodically.
• You should thrive in a fast-paced environment, handle frequent context switching well, and stay effective when multiple priorities compete for your attention.
• We value good technical judgment, clear client communication, strong troubleshooting skills, and a willingness to share knowledge with the rest of the team.