Operations Manager / General Manager

Operations Manager / General Manager

PAP Technologies, Inc. | Lancaster, Pennsylvania

Location: 200 Centerville Road, Lancaster, PA

Compensation: Salary and bonus commensurate with experience, past success, and performance.

A Long-Term Career Opportunity for the Right Person

PAP Technologies is a successful, privately owned company with more than 40 years of profitability, strong customer relationships, and a history of never having to lay off employees.

We are seeking an exceptional Operations Manager / General Manager to succeed a highly valued employee with more than 30 years of service. This is a critical position, and finding the right person is far more important than filling the job quickly.

Our current employee will remain with PAP Technologies until the new person has completed comprehensive training and is fully prepared to assume the responsibilities of the position. This provides a unique opportunity to learn our business, our customers, our employees, and the operating practices that have contributed to our long-term success.

We are looking for someone who wants to make PAP Technologies their long-term professional home, potentially through retirement.

Key Responsibilities

• Customer and contract management: Maintain strong relationships with major contract customers, manage frequent requests and changes, and ensure commitments are handled accurately and professionally.
• Operations and factory coordination: Work directly with factory personnel, administrative employees, and management to keep daily operations running effectively.
• Staff leadership and communication: Lead productive weekly staff meetings, communicate priorities clearly, encourage accountability, address operational issues, and ensure employees understand their responsibilities and follow through on commitments.
• HR and payroll administration: Understand HR processes, employee administration, and payroll systems.
• Computer and spreadsheet skills: Demonstrate excellent practical computer skills, including strong spreadsheet proficiency.
• Daily management: Coordinate priorities, resolve problems, maintain accurate records, and ensure consistent follow-through with customers and employees.

Required Qualifications

Candidates must have a proven background that supports the requirements of this position, including:

• At least three years of sales experience in a non-retail environment.
• Excellent customer service and relationship-management abilities.
• Strong verbal communication, leadership, and meeting-management skills, including the ability to lead effective weekly staff meetings.
• A solid understanding of business operations and customer account coordination.
• Good working knowledge of HR procedures and payroll systems.
• Excellent computer and spreadsheet skills.
• Strong organizational ability, attention to detail, and practical problem-solving skills.
• A demonstrated record of honesty, integrity, dependability, and professional accountability.

Applicants should apply only if they genuinely possess the experience and fundamental skills required. This is an experienced management position, not an entry-level opportunity.

Character and Commitment Matter

Experience is essential, but character and commitment are equally important. We need someone who is loyal, trustworthy, dependable, and genuinely committed to the success of PAP Technologies.

The successful candidate must take ownership of responsibilities, treat employees and customers with respect, handle challenges professionally, and understand the importance of protecting long-standing customer relationships and company interests.

We expect a professional approach to work, sound judgment, discretion, and the ability to keep personal matters from interfering with job responsibilities. We are looking for someone who takes pride in being present, dependable, and engaged with the people and operations they manage.

This is an on-site position, not a work-from-home job. Daily involvement with our administrative and operational teams, factory employees, and key customers is fundamental to success.

We want a person whose goals and expectations align with ours and who views this opportunity as a long-term commitment rather than a temporary position.

Hiring, Training, and Compensation

We will take the time necessary to find the right candidate. There is no artificial deadline for hiring, and we will not compromise our standards simply to fill the position.

The selected individual will receive direct training and guidance from our experienced employee, who will not retire until the transition has been completed to the company’s satisfaction.

Salary and bonus will reflect the candidate’s experience, demonstrated past achievements, and success in the role.

How to Apply

Interested candidates should submit a résumé outlining their non-retail sales experience, customer relationship responsibilities, operational and administrative background, leadership experience, computer skills, HR and payroll knowledge, and professional accomplishments.

Please also include a brief explanation of why you believe this opportunity is a good fit for your experience and long-term career goals.

We are not simply filling a position. We are looking for the right person to become an integral part of PAP Technologies and help lead our company into the future.

Pay: $90,000.00 - $150,000.00 per year

Work Location: In person