Operations Manager

We are seeking an experienced Operations Manager to oversee day-to-day office operations and lead a team in a fast-paced environment.This position is best suited for someone with a strong background in customer service management and team leadership. Experience managing a team of 6 or more employees is required.

The right candidate will be confident making decisions, resolving customer issues, and keeping daily operations organized and on track.This is a full-time position requiring approximately 40–50 hours per week.Key Responsibilities

• Manage the daily activities and workflow of the team.
• Lead a staff of 6+ employees, including scheduling, training, performance management, and accountability.
• Oversee customer service and ensure issues are handled promptly and professionally.
• Serve as a point of escalation for customer concerns and operational challenges.
• Monitor productivity and identify opportunities to improve processes.
• Coordinate schedules, administrative tasks, documentation, and daily priorities.
• Communicate with customers, vendors, drivers, and other business partners.
• Address employee performance issues and provide constructive coaching.
• Establish clear procedures and ensure they are followed consistently.
• Maintain accurate records and reporting.
• Promote a professional, respectful, and productive workplace.

QualificationsRequired:

• Proven experience managing employees.
• Strong background in customer service management.
• Previous supervisory or management experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities in a busy environment.
• Proficiency with Microsoft Office and standard computer systems.
• Availability to work 40–50 hours per week.

Pay: $55,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person