Commercial Operations Manager

Commercial Operations Manager

Overhead Door Company of Jacksonville, LLC

Department: Commercial Service & New Construction

Reports To: General Manager / Ownership

Employment Type: Full-Time

Location: Jacksonville, Florida

Position Summary

The Commercial Operations Manager is responsible for managing the daily operations of the Commercial Service and Commercial New Construction divisions.

This position oversees field personnel, scheduling, project coordination, work order invoicing, technician payroll, purchasing, inventory management, and overall operational efficiency.

The primary objective is to ensure that commercial service work and new construction projects are completed safely, on schedule, within budget, and with a high level of customer satisfaction.

The Commercial Operations Manager is accountable for technician productivity, labor efficiency, material availability, timely billing, and operational profitability. Pay is based on experience.

Job Description and Duties:

1. Scheduling & Field Operations

• Manage and coordinate daily and weekly schedules for all commercial service technicians, installation crews, new construction and emergency calls.
• Assign both technicians and installation crews based on workload, experience, and project requirements.
• Communicate schedules and changes to technicians, customers, general contractors, and sales representatives.
• Monitor job progress and adjust schedules to accommodate emergencies, delays, and customer requirements.
• Ensure crews have the necessary materials, equipment, and job information before dispatch.

2. Commercial Service Operations

• Oversee all commercial service work orders from scheduling through invoicing.
• Review completed work orders for accurate labor, materials, equipment charges, and service descriptions.
• Ensure work orders are properly documented and invoiced within 24–48 hours of completion.
• Monitor open work orders and follow up on incomplete or outstanding repairs.
• Coordinate return visits and material requirements for unfinished service work.
• Monitor technician productivity, billable hours, and callbacks.
• Coordinate preventive maintenance schedules and recurring service agreements.
• Resolve service-related customer complaints and scheduling issues.

3. Commercial New Construction Operations

• Manage the operational execution of commercial new construction projects after turnover from the sales department.
• Review project scope, estimated labor hours, material requirements, and installation schedules.
• Coordinate material orders, delivery dates, equipment rentals, and manpower.
• Communicate with general contractors regarding project schedules, site readiness, and installation requirements.
• Monitor project progress and ensure installation crews meet scheduled milestones.
• Track actual labor hours against estimated hours.
• Identify scope changes, additional work, and potential change orders.
• Coordinate project closeout, punch lists, inspections, and final documentation.
• Ensure completed projects are submitted for billing.
• Coordinate progress billing and stored-material billing with accounting when applicable.

4. Technician Supervision & Payroll

• Directly supervise commercial service technicians and new construction installation crews.
• Review and approve weekly technician timecards.
• Ensure labor hours are accurately allocated to the appropriate work orders and projects.
• Monitor attendance, overtime, vacation requests, and technician availability.
• Evaluate technician productivity, quality of work, and overall performance.
• Assist with recruiting, onboarding, training, and performance evaluations.
• Enforce company policies, safety requirements, and workplace expectations.

5. Inventory & Material Management

• Maintain appropriate stock levels for commonly used commercial service and installation materials.
• Oversee warehouse inventory and technician truck stock.
• Establish minimum and maximum stock quantities for frequently used parts.
• Coordinate regular inventory counts and replenishment.
• Ensure materials are allocated and charged to the appropriate jobs.
• Monitor inventory discrepancies, damaged materials, and obsolete stock.

6. Purchasing & Purchase Orders

• Create and manage purchase orders for commercial service, new construction projects, and inventory replenishment.
• Coordinate purchasing requirements with sales representatives and estimators.
• Verify that materials ordered match approved project specifications.
• Track vendor order confirmations, lead times, deliveries, and backorders.
• Coordinate delivery of materials to the warehouse or directly to jobsites.
• Verify material receipts and resolve purchasing discrepancies.
• Work with vendors to address shortages, damaged materials, and incorrect shipments.
• Monitor purchasing costs and seek opportunities to improve material pricing.

7. Work Order Management, Billing & Job Costing

• Ensure all completed service work orders are reviewed and invoiced promptly.
• Verify that labor, materials, rentals, and additional charges are accurately captured.
• Coordinate project billing with the accounting department.
• Track completed but uninvoiced work.
• Review job costs and identify labor or material overruns.
• Monitor gross profit performance on completed work.
• Coordinate documentation required for progress billing, change orders, and project closeout.
• Resolve billing discrepancies and incomplete documentation.

8. Equipment, Vehicles & Safety

• Coordinate maintenance and repairs for commercial division vehicles, tools, and equipment.
• Ensure technicians have the appropriate lifts, equipment, and safety supplies.
• Enforce company safety policies and jobsite requirements.
• Address workmanship issues, callbacks, and warranty claims.
• Coordinate incident reporting and corrective actions.

9. Operational Performance & Reporting

• Monitor technician utilization and labor productivity.
• Track commercial service and new construction scheduling performance.
• Review open work orders, uninvoiced work, and outstanding project requirements.
• Monitor project labor budgets and job profitability.
• Provide weekly operational updates to the General Manager or Ownership.

Performance Expectations

The Commercial Operations Manager will be evaluated on:

• Efficient scheduling and utilization of technicians.
• Timely and accurate invoicing of completed work orders.
• Accurate and timely weekly payroll.
• Proper inventory levels and material availability.
• Timely purchasing and delivery of project materials.
• Completion of commercial projects on schedule and within labor budgets.
• Reduction of callbacks, unnecessary overtime, and unbillable labor.
• Accurate job costing and protection of gross profit margins.
• Effective communication with customers, general contractors, technicians, and management.
• Overall operational efficiency and accountability across both commercial divisions.

Qualifications

• Experience in commercial construction, field service operations, or a related management position. Pay is based on experience.
• Experience in the overhead door, loading dock, or commercial construction industry preferred.
• Strong organizational, scheduling, and leadership abilities.
• Experience managing field technicians and installation crews.
• Knowledge of purchase orders, inventory management, invoicing, and payroll processes.
• Ability to interpret job scopes, construction schedules, and project budgets.
• Strong communication and problem-solving skills.
• Experience with business management and scheduling software.
• Ability to manage multiple projects and priorities simultaneously.

Position Objective

The Commercial Operations Manager is expected to take full ownership of the day-to-day operational performance of the Commercial Service and Commercial New Construction divisions.

Success in this role means technicians are productive, jobs are properly scheduled, materials are available, projects are completed profitably, and completed work is billed without unnecessary delays.

Pay: $65,000.00 - $100,000.00 per year

Work Location: In person