Senior Systems Engineer

Day\-to\-day roles and responsibilities for this position include:

• Provide technical and managed services for all aspects of client IT and network platforms
• Troubleshoot IT, network and system issues both as independent components and broadly as a system
• Execute projects as defined by a statement of work
• Manage customer expectations, provide thought leadership and proactively drive customer results
• Support customer maintenance tasks such as backups, patching, audits, documentation and similar required to for proactive services
• Act as an escalation point and mentor for junior resources and/or a point of collaboration for other peers
• Execute standard daily activities such as time tracking, billing, documenting customer in the ticketing and tooling systems
• Deliver with a “customer first” mentality and provide excellent customer service at all times to all customers
• Ability to simultaneously manage multiple tasks, obligations, communications steams, clients and projects in a fast\-paced environment
• Ability to efficiently manage and utilize resources such as tools, online information, peers and escalation points to quickly and effectively resolve complex problems
• Assist sales in the on\-going identification of risk and business opportunity for customer accounts
• Act as pre\-sales resource for the design, planning, and estimation of infrastructure projects
• Create and review basic project plans, statements of work content and customer documentation

**Technologies and Relevant Experience:**

• Strong Microsoft Server, Email and related platform experience
• Notable practical experience with Azure and O365 are required
• Strong knowledge of migrating from on premise solutions to Cloud based solutions
• Strong working knowledge of virtualization technologies like Hyper\-V and VMWare are necessary
• Strong network infrastructure experience with switches and routers is ideal
• Strong working knowledge of IPv4, including subnetting, DNS, DHCP, access\-lists, filtering, etc.
• Good working knowledge of security best practices, devices and protocols is ideal
• Solid experience with PowerShell is highly desirable
• Practical project experience in server migrations, OS updates (in place and lift and shift), virtualization, O365 implementation, Cloud migration, wireless deployments, etc. is necessary
• Certifications such a Microsoft MCSE, Azure Certifications, Cisco CCXX, CISSP, CEH, etc. are ideal

**Requirements:**

• Minimum of 5\+ years of field support and/or managed services experience
• Minimum of 5\+ year of IT and network build and troubleshooting
• Hands on experience with servers, workstations, laptops, switches and routers
• Hands on experience with security appliances, hardware and technologies
• Strong written and verbal communication – both internally and externally – are critical
• Ability to work eight hours a day sitting, using a keyboard, and speaking on the phone
• Ability to bend, stoop \& carry
• Travel reasonable distances by foot and in all weather conditions
• Insurable driving record, current driver license, proof of current auto insurance meeting the minimum limits
• Position will be a mix of project, customer site and in office, so travel in the Chicagoland area is required

**Role is required to be onsite in the office or at the client location. **

Job Type: Full\-time

Pay: $75,000\. 00 \- $125,000\. 00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities

Work Location: Hybrid remote in Naperville, IL 60563