SCA Call Center Registered Nurse - RN - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting.

Growing together.

Make a Global Impact Through Virtual Care

As an SCA Call Center Registered Nurse (RN), you will play a vital role in delivering high-quality, evidence-based clinical support to military members and families (Beneficiaries) worldwide. Leveraging advanced clinical decision support tools and technology, you will provide symptom assessment, health education, and triage services through phone, chat, and video channels.

In this highly rewarding role, you will empower Beneficiaries to make informed healthcare decisions, access the right level of care at the right time, and navigate complex healthcare needs with confidence and compassion. Your clinical expertise will directly contribute to improved health outcomes, patient safety, and exceptional service experiences.

This position is ideal for clinically skilled nurses who enjoy critical thinking, fast-paced decision-making, meaningful patient interactions, and the flexibility of delivering care in a virtual environment. Your shift will be spent interacting with incoming Beneficiary contacts via phone, chat and video.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

The available schedules will be day shifts, with start times ranging from 5:00 a.m. to 9:30 a.m. Shifts will be a mix of 8 and 10 hour shifts, with all positions being full-time at 40 hours a week. Each schedule will also include a weekend requirement, working either Saturday or Sunday, along with varying weekdays.

Primary Responsibilities:

• Clinical Excellence

+ Perform comprehensive symptom assessment and triage for Beneficiaries of all ages using evidence-based clinical protocols and nursing judgment

+ Evaluate a broad spectrum of health concerns and determine the appropriate level of care based on established guidelines and clinical expertise

+ Deliver individualized health education and self-care recommendations that promote informed healthcare decisions

+ Recognize and appropriately escalate urgent and emergent clinical situations to ensure patient safety

• Patient Assessment and Care Delivery

+ Provide safe, high-quality clinical services within scope of practice and in accordance with organizational policies, procedures, and clinical protocols

+ Conduct thorough assessments, including collection and analysis of relevant health history and presenting symptoms

+ Utilize critical thinking skills to identify patient needs, risks, and appropriate care recommendations

+ Deliver exceptional patient-centered care while maintaining efficiency and accuracy in a high-volume virtual environment

+ Accurately document all patient interactions, assessments, recommendations, and outcomes in accordance with regulatory and organizational standards

• Quality, Compliance, and Communication

+ Communicate clearly, professionally, and compassionately to ensure Beneficiaries understand care recommendations and next steps

+ Maintain compliance with quality standards, clinical guidelines, and performance expectations

+ Collaborate effectively with internal teams to support continuity of care and positive patient outcomes

+ Demonstrate accountability for quality metrics, documentation standards, patient satisfaction, and service excellence

+ Support a culture of continuous learning, patient advocacy, and clinical excellence

• Teamwork, Leadership, and Collaboration

+ Partner with leaders and teammates to achieve operational, quality, and service goals

+ Serve as a positive contributor to team culture through collaboration, professionalism, and shared accountability

+ Assist with onboarding, training, mentoring, and precepting new team members as assigned

+ Participate actively in team meetings, educational opportunities, quality initiatives, and process improvement activities

+ Embrace change and support organizational initiatives that enhance patient care and operational performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted Compact RN license in state of residence
• Ability to obtain and maintain additional state RN licenses as required
• Ability to obtain and maintain Tier 1 NAC clearance
• Ability to obtain and maintain Federal Common Access Card (CAC) clearance
• 3+ years of recent Registered Nurse experience in a clinical setting delivering direct patient care Preferred areas of practice include emergency room, urgent care, and primary care
• Advanced computer proficiency with the ability to navigate multiple systems and monitors simultaneously while providing patient care
• Demonstrated ability to assess and triage patients across the lifespan with a wide variety of presenting symptoms
• Proven solid clinical judgment, critical thinking, and decision-making skills
• Proven excellent verbal and written communication skills
• Demonstrated ability to maintain a secure, private home office environment with reliable high-speed wired internet service
• Demonstrated ability to adapt to a fast-paced, technology-driven virtual care environment

Preferred Qualifications:

• Experience in telehealth, nurse advice lines, call center nursing, or virtual care environments
• Diverse clinical experience across multiple healthcare settings
• Experience in Pediatrics, Women's Health/Obstetrics, Behavioral Health, Emergency Care, Urgent Care, or Primary Care
• Experience with evidence-based triage protocols and clinical decision support systems
• Experience serving military populations, government healthcare programs, or geographically diverse patient populations
• Bilingual (Spanish - medical terminology)

Why Join Us?

• Make a meaningful impact on the health and well-being of Beneficiaries around the world
• Utilize advanced technology to deliver care in an innovative virtual setting
• Collaborate with a highly skilled clinical team committed to excellence
• Expand your clinical expertise across a wide range of specialties and patient populations
• Contribute to an organization dedicated to quality, compassion, integrity, and continuous improvement

Every interaction is an opportunity to make a difference Join a team where your clinical expertise, compassion, and commitment to excellence help shape healthier outcomes for Beneficiaries across the globe

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve.

We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.