Market Operations Manager- TX

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in healthcare. By bringing together industry-leading solutions, advanced technology and compassionate teams, we are building a more connected experience that helps address an individual's physical, mental and social needs.

As a team member of our Optum Care Transitions team, you'll help patients navigate the healthcare system, access the support and services they need, and receive the right care at the right time. This meaningful work is helping improve health outcomes, expand access to care and create a more seamless health journey for the people we serve.

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Primary Responsibilities:

• Manage relationships and service delivery to Skilled Nursing Facilities participating in the UHC Nursing Home Plan
• Act as outward-facing, dedicated resource for assigned Clients
• Build relationships with Clients and serves as the primary point of contact for overall and day-to-day service delivery
• Represent Client internally and coordinates with other functions to complete projects, address ongoing service needs and drive issue resolution
• Facilitate and lead Business Review and/or Joint Operating Committee meetings with Clients to review business results
• Drive Client engagement and interaction activities to develop/strengthen business relationship
• Support client success, educate on value of the partnership and identify opportunities for enhanced performance
• Serve as liaison to internal resources and delegate appropriate and follow-up to assure issue resolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in client management, business development, provider relations
• Proficiency in spreadsheet software
• Availability to travel within the defined territory
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Managed care experience
• Experience in the Long-Term Care / Post Acute Space
• Experience in business development and client management
• Basic understanding of Medicare guidelines
• General understanding of financial reimbursement methodologies, including pay for performance, incentive-based reimbursement models

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve.

We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.