Front Desk and Marketing Manager

Marketing & Patient Experience Coordinator

Oasis Health and Medicine | Encinitas, CA

Job Type: Full-Time | In-Person

About Us

Oasis Health and Medicine is a growing naturopathic and functional medicine private practice located in Encinitas, California. We specialize in personalized healthcare, including naturopathic consultations, IV nutrient therapy, regenerative medicine, joint injections, and other innovative wellness treatments.

We are looking for a creative, motivated, and outgoing Marketing & Patient Experience Coordinator who is passionate about health and wellness, enjoys creating engaging content, and thrives in a fast-paced, growth-oriented environment.

This is a unique opportunity for someone who loves marketing and social media but also enjoys interacting with people and being part of a healthcare team.

We have a winning spirit, entrepreneurial mindset, and a strong focus on growth. If you're someone who takes initiative, brings creative ideas to the table, and enjoys helping a business grow, we'd love to meet you!

Key Responsibilities

Marketing & Social Media (Primary Focus)

• Help develop and execute marketing strategies to increase brand awareness, patient engagement, and new patient inquiries.
• Create, edit, and publish engaging social media content across Instagram, TikTok, Facebook, and YouTube.
• Assist with filming and editing short-form videos, including Instagram Reels, TikToks, and YouTube Shorts.
• Design visually appealing graphics, promotional materials, and social media posts using tools such as Canva.
• Assist with email marketing campaigns, newsletters, patient education content, and promotional announcements.
• Help manage social media engagement, including responding to comments, messages, and inquiries.
• Support lead generation efforts and follow up with prospective patients to help convert inquiries into scheduled appointments.
• Assist with organizing community outreach, local partnerships, and clinic promotional events.
• Track basic marketing performance, including social media engagement, inquiries, and appointment conversions.
• Bring fresh ideas and creative strategies to help expand the clinic's online presence and reach.

Patient Experience & Front Desk

Support (Secondary Focus)

• Greet and check in patients, creating a warm, welcoming, and professional experience.
• Answer incoming phone calls, respond to inquiries, and assist prospective and existing patients.
• Schedule, confirm, and coordinate patient appointments.
• Assist with patient check-in, checkout, billing, and payment collection.
• Help fulfill supplement orders and manage basic inventory.
• Maintain organization and cleanliness of the reception and patient-facing areas.
• Assist doctors and clinical staff with administrative tasks as needed.
• Maintain patient confidentiality and follow HIPAA guidelines.

We are a cash-pay practice, so there is no insurance billing or insurance claims processing.

Qualifications

Required Skills & Experience

• Experience with social media marketing, digital content creation, or a related marketing role.
• Comfortable creating and editing short-form video content.
• Familiarity with Instagram, TikTok, Facebook, and other social media platforms.
• Experience with Canva, CapCut, or similar content creation and editing tools.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and a friendly, professional personality.
• Highly organized, detail-oriented, and capable of managing multiple responsibilities.
• Self-motivated, creative, and comfortable taking initiative.
• Comfortable interacting with patients and providing excellent customer service.
• Interest in health, wellness, functional medicine, or integrative healthcare.

Preferred Qualifications

• Experience with email marketing platforms, CRM systems, or marketing automation tools.
• Experience with social media analytics, lead generation, and digital marketing campaigns.
• Previous experience in a medical office, wellness clinic, or healthcare setting.
• Familiarity with electronic medical records and scheduling software.
• Experience with photography, videography, or graphic design.
• Knowledge of HIPAA regulations and patient privacy requirements.

Who We're Looking For

Our ideal candidate is someone who:

• Is creative and genuinely enjoys social media, marketing, and content creation.
• Has an entrepreneurial mindset and enjoys finding ways to help a business grow.
• Is outgoing, personable, and comfortable communicating with patients.
• Takes ownership of projects and doesn't need constant supervision.
• Can transition comfortably between marketing projects and patient-facing responsibilities.
• Is passionate about health, wellness, and helping people.
• Has a positive attitude, strong work ethic, and a growth mindset.

Why Join Oasis Health and Medicine?

• Work in an innovative, growing naturopathic and functional medicine practice.
• Gain hands-on experience in healthcare marketing, social media, and business development.
• Be part of a collaborative, positive, and growth-oriented team.
• Have the opportunity to contribute creative ideas and directly impact the growth of the clinic.
• Enjoy a diverse role that combines marketing, creativity, and patient interaction.

Job Type

Full-time

Pay: $20.00 - $24.00 per hour

Work Location: In person