Restaurant Operations Manager

Job Description

Norma's Cafe is seeking an experienced, organized, and results-driven Restaurant Operations Manager to oversee daily restaurant activities and ensure efficient business operations. The successful candidate will be responsible for coordinating staff, maintaining service standards, monitoring operational performance, and creating a welcoming dining experience for every guest.

The Restaurant Operations Manager will work closely with restaurant leadership and department teams to improve workflow, manage resources, maintain food quality, and support business objectives. This role requires strong leadership, problem-solving, and communication skills, along with the ability to manage multiple responsibilities in a fast-paced café environment.

Key Responsibilities

• Oversee daily restaurant operations and ensure smooth coordination across all departments.
• Supervise front-of-house and back-of-house activities to maintain operational efficiency.
• Coordinate staff schedules, shift assignments, and workforce coverage.
• Lead, motivate, and support employees to maintain high performance standards.
• Assist with recruiting, onboarding, and training new team members.
• Monitor employee performance and provide constructive feedback.
• Ensure guests receive friendly, attentive, and professional customer service.
• Address customer complaints, concerns, and special requests promptly.
• Coordinate with kitchen staff to maintain food quality, presentation, and order accuracy.
• Monitor service speed and identify opportunities to improve guest satisfaction.
• Ensure dining areas, kitchen spaces, and service stations remain clean and organized.
• Maintain compliance with food safety, sanitation, and workplace safety standards.
• Oversee inventory monitoring, stock rotation, purchasing, and supply management.
• Monitor food costs, labor expenses, and operating budgets.
• Review sales reports and daily performance results.
• Support accurate cash handling, point-of-sale procedures, and financial reporting.
• Identify operational challenges and implement practical solutions.
• Establish consistent procedures for opening, closing, and shift transitions.
• Coordinate maintenance requests and ensure restaurant equipment remains functional.
• Support menu updates, promotions, and special restaurant initiatives.
• Maintain effective communication between management and employees.
• Encourage teamwork, accountability, and a positive workplace culture.
• Monitor customer feedback and recommend service improvements.
• Assist senior management with operational planning and business development initiatives.
• Prepare operational updates and reports when required.
• Perform additional management responsibilities to support the restaurant's success.

Qualifications and Skills

• Previous experience in restaurant operations or hospitality management.
• Experience as a Restaurant Operations Manager, Restaurant Manager, or senior supervisor is preferred.
• Strong leadership, team management, and decision-making abilities.
• Excellent customer service and guest-relations skills.
• Knowledge of restaurant and café operations.
• Experience with staff scheduling, recruitment, and employee training.
• Understanding of inventory control, purchasing, and cost management.
• Familiarity with sales reporting, budgeting, and labor management.
• Proficiency with point-of-sale systems and standard business software.
• Knowledge of food safety, sanitation, and workplace hygiene requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a busy environment.
• Strong attention to detail and commitment to operational standards.
• Ability to handle customer and employee concerns professionally.
• Flexibility to work evenings, weekends, holidays, and varying shifts as required.
• Relevant hospitality or business management training is an advantage.

Benefits

• Competitive compensation based on experience and qualifications.
• Opportunities for professional development and management advancement.
• Collaborative working environment with opportunities to contribute to business improvements.
• Opportunities to strengthen leadership and operational management skills.
• Additional benefits may be available according to company policy and employment terms.

Ideal Candidate

The ideal candidate is a dependable and proactive hospitality professional who understands how to manage daily restaurant operations while maintaining excellent customer service. They can lead employees, coordinate departments, monitor costs, and identify ways to improve efficiency and performance.

Strong communication, sound judgment, and a hands-on management approach will make the successful candidate a valuable addition to the Norma's Cafe team.

Pay: $21.00 - $29.00 per hour

Expected hours: 34.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Work Location: In person