Code Compliance Manager

Job Summary

Nook is seeking a technology-focused and organized Café Technology Manager to oversee the technology systems and digital tools that support daily café operations. This role is responsible for managing point-of-sale systems, coordinating technology maintenance, monitoring digital ordering platforms, supporting payment processing systems, and improving technology-driven workflows.

The ideal candidate will combine technical knowledge with operational leadership skills and understand how technology can improve customer service, employee productivity, and overall café performance.

Key Responsibilities

• Oversee technology systems used in daily café operations.
• Manage point-of-sale (POS) systems, payment terminals, and transaction-processing tools.
• Coordinate the maintenance and troubleshooting of café computers, printers, tablets, and network equipment.
• Monitor digital ordering platforms, online menus, and customer-facing technology.
• Support the integration of ordering, payment, inventory, and reporting systems.
• Coordinate with technology vendors and service providers for repairs, upgrades, and technical support.
• Maintain accurate records of software licenses, hardware assets, and technology-related expenses.
• Assist employees with technical issues involving POS systems and operational software.
• Develop procedures for system access, password management, and secure technology use.
• Monitor system performance and identify opportunities to improve reliability.
• Support technology upgrades, software installations, and system configuration changes.
• Coordinate employee training on café technology tools and digital workflows.
• Help management use operational reports and sales data to evaluate performance.
• Monitor data backup procedures and follow established information security policies.
• Troubleshoot connectivity, transaction, and equipment problems.
• Evaluate new technology solutions that may improve ordering, inventory management, and customer experience.
• Coordinate technology-related projects and communicate implementation updates to management.

Qualifications and Requirements

• Previous experience in IT support, technology management, systems administration, or hospitality technology preferred.
• Understanding of POS systems and digital payment processing.
• Familiarity with computer hardware, software applications, and basic network troubleshooting.
• Strong technical troubleshooting and problem-solving abilities.
• Knowledge of data security and responsible system access management.
• Excellent communication and employee training skills.
• Ability to coordinate vendors, technical support providers, and internal teams.
• Strong organizational and project coordination abilities.
• Proficiency with common business software and digital reporting tools.
• Ability to manage multiple technology priorities in a fast-paced environment.

Preferred Skills

• Experience supporting technology systems in cafés, restaurants, or retail businesses.
• Familiarity with online ordering, customer loyalty, and payment platforms.
• Knowledge of inventory management and workforce scheduling software.
• Understanding of cloud-based business applications and data reporting.
• Experience coordinating software upgrades and hardware maintenance.
• Ability to explain technical procedures to non-technical employees.
• Strong attention to detail and service-oriented problem-solving skills.

Work Environment

• Café operations and technology management environment.
• Regular collaboration with café employees, management, vendors, and technical support teams.
• Combination of administrative planning, hands-on technical support, and system monitoring.
• Frequent use of computers, POS terminals, mobile devices, and digital business applications.
• Occasional work near customer service counters and café operating areas.
• Flexible scheduling may be required to support system maintenance and operational needs.

Benefits

Potential benefits may include:

• Competitive compensation based on experience and qualifications.
• Professional development and technical training opportunities.
• Employee meal or beverage discounts, where available.
• Opportunities to develop hospitality technology management skills.
• Potential advancement into IT operations or multi-location technology management.
• Collaborative and technology-focused working environment.

Benefits depend on company policy, employment status, and eligibility.

About the Company

Nook is the company named for this opportunity. The Café Technology Manager position focuses on supporting the digital systems, technical equipment, and software applications used in café operations. The role is suited to a technology professional who can coordinate technical resources, assist employees, maintain reliable systems, and identify practical ways to improve operational efficiency.

How to Apply

Interested candidates should submit a resume highlighting relevant experience in IT support, technology management, systems administration, or hospitality technology. Applicants should emphasize their technical troubleshooting abilities, POS system knowledge, vendor coordination experience, and commitment to reliable café operations.

Pay: $20.00 - $25.00 per hour

Benefits:

• Relocation assistance

Work Location: In person