Strategic Customer Success Manager

The

Strategic Customer Success Manager (CSM)

at

Nimble

is a key post-sales role focused on driving

customer adoption, retention, and expansion

across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect

customer business needs

with Nimble’s

technical solutions

, working closely with

Product, Support, and Engineering

to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of

technical acumen, enterprise customer empathy, and commercial mindset

, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is 5 days a week at our SF hub

This role reports to the Director of Customer Success and salary may land between $180-230k OTE depending on qualifications and experience.

Responsibilities:

• Own revenue growth and retention

for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.

• Build deep relationships with key stakeholders across

data, engineering, product, and BI

teams to ensure long-term adoption and value.

• Run

QBRs/EBRs

with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.

• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate.
• Work with

Product and Solutions/Engineering

teams to escalate gaps, share customer feedback, and influence roadmap priorities.

• Responsible for constructing enterprise-wide business cases that demonstrate the clear ROI of moving from fragile legacy web scraping to Nimble’s self-learning Web Search Agents
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

Requirements:

• 6+ years

of customer-facing experience in

SaaS

, including post-sale roles such as Customer Success, or Account Management

• 3+ years

supporting

enterprise customers

, ideally in a high-growth startup environment.

• Experience partnering with technical stakeholder teams (e.g.,

Engineering, Data, AI

) in complex enterprise environments.

• Strong technical aptitude, including familiarity with

web technologies (HTML/CSS)

and comfort troubleshooting via

APIs, logs, and workflows

.

• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.
• Excellent communication and executive presence, with the ability to influence

senior and C-level stakeholders

.

• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

About us

Nimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.

We've raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we're forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.

Why join Nimble?

• Work on a deeply technical platform powering real-time AI and enterprise decisions
• Help define the future of Web Search Agents and live web intelligence
• Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership