Customer Service Representative/Sales Specialist

About North Florida Printing

North Florida Printing Co., Inc. is a family-owned commercial printing business that has proudly served customers since 1967. We provide commercial printing, signs, banners, vehicle wraps, and promotional products to businesses and organizations.

We are growing and looking for a motivated, outgoing, and technology-minded individual to join our Live Oak team. This position is primarily focused on outbound sales calls and generating new business, with customer service and computer-related responsibilities as part of the daily work.

Position Overview

We are looking for someone who is confident on the phone, enjoys talking to people, and is not afraid to pick up the phone and make sales calls. The right candidate will contact existing customers, develop new business relationships, follow up on quotes, and help customers discover the many products and services we offer.

Strong computer skills and a willingness to learn new software and computer-based processes are important. Experience in the printing industry is a major plus, but we are willing to train the right person.

Job ResponsibilitiesSales & Business Development

• Make outbound sales calls to existing customers to thank them for their business, check on their needs, and identify additional sales opportunities.
• Contact prospective business customers to introduce our company and generate new business.
• Follow up on quotes, estimates, leads, and potential orders.
• Develop and maintain relationships with local businesses, organizations, and existing accounts.
• Promote our commercial printing, signs, banners, vehicle wraps, and promotional products.
• Identify opportunities to increase sales and grow customer accounts.
• Maintain organized records of sales calls, follow-ups, and customer interactions.

Customer Service

• Answer incoming phone calls and assist customers with questions and orders.
• Respond to customer inquiries by phone and email.
• Help customers determine which products and services best meet their needs.
• Follow up on orders and communicate with customers regarding order status.
• Provide friendly, professional service that encourages repeat business.

Computer & Office Responsibilities

• Enter customer orders and information into our computer systems.
• Learn and use our estimating, order entry, and business management software.
• Maintain accurate customer records and sales information.
• Use email, spreadsheets, and other computer programs to complete daily tasks.
• Be willing to learn new software, systems, and computer-based processes as the company grows.

Qualifications

• Previous sales experience is strongly preferred.
• Excellent verbal communication and telephone skills.
• Comfortable making outbound sales calls and speaking with new customers.
• Good computer skills and the ability to learn new software.
• Strong organizational skills and attention to detail.
• Self-motivated, dependable, and able to work independently.
• Positive attitude and willingness to learn.
• Professional communication skills and a customer-focused mindset.

Preferred Experience:

• Commercial printing industry experience.
• Business-to-business (B2B) or inside sales experience.
• Telemarketing, customer development, or account management.
• Experience with printing estimates, order entry, or production management software.
• Familiarity with signs, banners, vehicle wraps, advertising, or promotional products.

Printing industry experience is a significant advantage, but it is not required. We are willing to train someone who has a strong sales background, good computer skills, and the right attitude.

What Success Looks Like in This Position

• Consistently making outbound sales calls.
• Building strong relationships with existing customers.
• Developing new customer accounts and sales opportunities.
• Following up on quotes and potential orders.
• Learning our products, services, and computer systems.
• Helping increase company sales while providing excellent customer service.

What We Offer

• Hourly pay of $15.00–$18.00, depending on experience and knowledge.
• An opportunity to join an established, family-owned business.
• Training on our products, services, and computer systems.
• The opportunity to learn and grow with an expanding company.
• A team environment that values quality, customer relationships, and dependable service.

How to Apply

If you enjoy talking to people, have a sales mindset, are comfortable with computers, and want to help grow a business, we encourage you to apply through Indeed.

North Florida Printing Co., Inc.

109 Tuxedo Ave NE

Live Oak, FL 32064

Quality Printing Is the Only Printing Worth Buying!

Pay: $15.00 - $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person