Maintenance Account Manager

Newton Landscape Group | Baton Rouge, Louisiana

Maintenance Account Manager

Position Overview

Newton Landscape Group is seeking a personable, organized, and detail-oriented Maintenance Account Manager to join our team. The Maintenance Account Manager is responsible for managing maintenance client relationships, coordinating service requests, and following through on client commitments.

Serving as the primary administrative link between clients, the Maintenance Field Manager, and maintenance crews, this position helps ensure consistent service delivery, client satisfaction, and growth of existing accounts.

Responsibilities

• Serve as a primary point of contact for maintenance clients, managing service requests, scheduling questions, and follow-up.
• Build and maintain positive client relationships through timely communication, property visits, and consistent follow-through.
• Maintain accurate client records, including property notes, service requirements, and communication history.
• Monitor client satisfaction and identify opportunities for service improvements and account growth.
• Assist with coordinating maintenance crew schedules based on client needs, property requirements, and labor hours.
• Utilize CompanyCam and other company-approved software to maintain organized client records, photographs, field reports, and service documentation.
• Prepare routine reports for company leadership regarding account status, client concerns, and upcoming workload.
• Collaborate with leadership to prepare maintenance proposals and enhancement estimates.
• Gather property information, photographs, service requirements, and field recommendations needed for proposals.
• Track outstanding proposals and maintain timely client follow-up.
• Identify opportunities for additional services, including horticulture, pruning, seasonal color, and landscape enhancements.
• Assist with pricing and estimating within established company guidelines and approval procedures.
• Coordinate the procurement of materials for assigned maintenance enhancements and projects, confirming requirements with leadership, communicating with suppliers, tracking orders, and reporting purchasing needs or supply issues to company leadership.

Qualifications

• 2+ years of experience in account management, project coordination, or a related field preferred.
• Experience in landscape maintenance, construction, or a related service industry is preferred. Valid driver's license required.
• Strong verbal and written communication skills with the ability to build and maintain positive client relationships.
• Excellent organizational and time-management skills, with the ability to manage multiple accounts, priorities, and deadlines.
• Self-motivated and detail-oriented, with strong problem-solving skills and the ability to take initiative and follow through independently.
• Ability to consistently participate in daily company meetings beginning at 6:45 AM.
• Availability to work 40-45 hours per week.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person