User Experience Researcher

Day to day

• Conduct research and testing planning, including research approach and rationale, writing of discussion guides and developing interview activities, build out screener for recruiting, working with 3rd party recruiting firms
• Lead and facilitate cross functional analysis sessions
• Survey question design, programming and analysis
• Analyze research data and translate it into clear insights and recommendations/implications for strategy and design
• Ensure early insights are fed as relevant to the strategy and creative teams
• Work closely with strategy, design and UX to support the development of work artifacts like personas, future state journeys and the visualization of ideas

Technical Skill

• Experienced mixed-method researcher with strong qualitative UX design research and experience in designing, programming/fielding and analyzing surveys. 5 - 8 years relevant experience
• Extensive experience of a wide range of industry standard UX Research methodologies and tools (e.g. dScout, user testing, Maze, Qualtrics, and others)
• Proven experience of successful management and delivery of research on medium to large-scale projects
• Ideally, experienced in consumer, retail or banking spaces, with a proven track record of evaluating, scoping and shaping successful online services, content and experiences
• Employee research experience a plus
• Degree or equivalent qualification in a STEM subject, Psychology, Behavioural Economics, Human Factors, or Design.
• A strong team player, skilled at working in a cross-functional, multi-discipline environment with excellent communication skills and an ability to communicate effectively to senior stakeholders
• Strong commercial awareness with good strategic and analytical skills
• Excellent planning and organisational skills with ability to manage and own multiple competing priorities
• Experience using AI-enabled research and analysis tools to support qualitative analysis, with strong judgment around ethical and appropriate use, data output quality and data confidentiality
• Experience in supporting the development and testing of ai enterprise products and services

Mind-set/soft skills:

• Strong sense of the integrity of the research – ensuring that we’re not just rubber-stamping the client’s preconceptions
• Product design mind-set – comfortable in fast paced sprints & agile ways of working, loves customer research
• Flexibility in working methods – the agile approach compressing timelines; with a need to share detailed design alongside more conceptual ideas and extracting feedback from each
• Loves hands-on work
• Ability to build relationships and achieve buy in to research and insights