Customer Support Specialist

Job Summary

Neil Enterprises is looking for a friendly, detail-oriented Customer Support Specialist to join our team. This is a full-time, hourly, onsite position for someone who enjoys helping customers, juggling multiple priorities, and being part of a collaborative company that values long-term relationships.

If you take pride in delivering outstanding service, enjoy problem-solving, and want to contribute to a company’s continued success, we’d love to meet you.

Responsibilities:

● Process customer orders accurately via phone and email

● Provide product pricing and shipping quotes, including international orders and required customs documentation

● Serve as a key point of contact for customers, ensuring a smooth and positive experience from order to delivery

● Build strong customer relationships that drive loyalty and repeat business

● Resolve customer questions or issues efficiently, professionally, and with attention to detail

● Coordinate with internal teams to ensure accurate order fulfillment and timely communication

● Manage multiple tasks and priorities in a fast-paced environment

● Maintain excellent service standards and high customer satisfaction

Qualifications:

● A friendly, professional communicator with strong written and verbal skills

● Someone who is highly organized and comfortable multitasking

● A proactive problem-solver who takes ownership of customer needs

● Strong attention to detail and follow-through

● Comfort working with order systems and basic computer applications

● A team player with a genuine desire to grow with the company

● Previous customer service or order processing experience is required

● Bachelor’s degree preferred but not required

● Proficiency in operating the Microsoft Office Suite required, experience with NetSuite a plus

Why Neil Enterprises

Founded in 1961, Neil Enterprises is a manufacturer of photo novelties and photo promotional products. Our do-it-yourself products — including buttons, key tags, mugs, frames, snow globes, and more — allow customers to create instant, memorable keepsakes on location.

We serve a wide range of industries, including professional photography, retail, special events, education, crafts, embroidery, and advertising specialties. We’re constantly innovating and designing new products, and our success is built on teamwork, collaboration, and the dedication of our employees.

Join us as a Customer Support Specialist and become an integral part of our team dedicated to delivering outstanding client experiences! We value energetic individuals who are eager to grow their skills while making a positive difference every day.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Vernon Hills, IL 60061 (Required)

Work Location: In person