Customer Service Representative

Customer Service Rep. Houston, Texas Nefab Group is on a growth journey, and we are dependent on engaged people to succeed. Our Customer Service organization is vital for delivering accurate, professional order handling and maintaining positive customer relationships from order entry through delivery and payment receipt.

We are now looking for a Customer Service Representative to join our team at Nefab Packaging South Central. As a Customer Service Representative, you’ll process orders from entry through delivery and payment while maintaining positive customer relationships. You’ll support accurate, professional coordination between customers, Sales, and Production.

You will be part of the Customer Service team, coordinating customer orders across the organization. You will work closely with Sales, Design, Sourcing, Scheduling, Accounting, and Production, serving as a liaison between customers, Sales, and Production. This position is located in Houston and you will report to Steve Bohnwagner, Customer Service Manager.

Do you want to be part of a global organization and contribute to our growth journey? Apply today! Main Responsibilities Process customer orders accurately and promptly: Enter purchase orders in AX within 24 hours of receipt, maintain accurate order data and records, and keep open-order information current to support production lead times.

Acknowledge and communicate about orders

Prepare and distribute order acknowledgements to customers and Sales; provide customers with updates on order progress and delivery, and answer and direct incoming calls appropriately.

Coordinate shipments

Arrange shipments when required, obtain freight quotes from the 3PL, add the applicable administration fee, and communicate shipping details and costs to customers.

Manage quotes, invoicing, and receivables

Issue quotes as requested by Sales; create customer invoices and send them within 24 hours of shipment; assist Accounts Receivable with collection issues as needed.

Maintain customer and product records

Set up new customers after ensuring Sales submits the required paperwork, including the New Customer Set-up form, signed Credit Application, and tax-exemption certificates. Set up new items and product structures in AX, and maintain physical customer files.

Coordinate across teams and vendors

Liaise with Design, Sales, and Production regarding orders, quotes, manufacturing capabilities, and lead times; issue vendor purchase orders as required by customer orders and raw-material needs.

Verify order requirements and approvals

• Check customer purchase orders against AX records and quotes for discrepancies in payment terms, freight terms, and customer terms and conditions.
• Obtain approval for payment terms over 30 days and Regional Managing Director approval for no-charge sample orders before processing.

Support quality and other business needs

Initiate customer-complaint NCRs in RMT, follow ISO 9001 and ISO 14001 policies and procedures, and perform other duties and special projects as required. MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS EDUCATION Minimum of a College Diploma (business related focus), or equivalent experience.

EXPERIENCE 2 + years of experience in a customer service related Packaging industry experience a plus LANGUAGES Fluent in English, both written and verbal.

Skills and Competencies Strong commitment to superior customer service Highly organized, efficient, and able to prioritize with a sense of urgency Excellent attention to detail and accuracy Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to present information clearly and respond professionally to questions Active listening skills, with the ability to understand and interpret customer requests, inquiries, and complaints Ability to collaborate effectively with Sales, Design, Sourcing, Scheduling, Accounting, and Production Additional Information: Job Environment Physical Demands and Work Environment The physical demands and work conditions described below are representative of those required to perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The role involves stooping, kneeling, standing, reaching, walking, lifting 1–40 lbs., gripping, pushing and pulling, talking, hearing, observing, and repetitive motions. Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to focus.

Office conditions are typical of an office environment. The position may involve infrequent local and international travel, including overnight trips, as well as occasional evening or weekend work. The role also involves daily pressure to meet customer deadlines and ensure accuracy, frequent interruptions, and regular interaction with others.

Plant conditions may include noise levels above 90 dB, temperatures ranging from 5–34°C, and some dust. Personal protective equipment is provided. This description summarizes the principal functions and duties of the role; it is not an exhaustive list of all requirements.

Employees may be asked to perform other related duties to meet operational needs. Health, Safety, and Environment Health and Safety Nefab is committed to improving employee safety, reducing workplace risks, and providing healthy, safe working conditions in accordance with international standards and local laws.

Environment and Sustainability Nefab develops innovative packaging and logistics solutions that optimize total cost and reduce environmental impact. Sustainability is integral to our value proposition and means considering the well-being of employees and other stakeholders while balancing economic, social, and environmental priorities. Company Values And Ways Of Working Our core values are Simplicity, Empowerment and Respect.

Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment.

People are empowered to grow and innovate to simplify. Application Impress us with your CV/resume and motivational letter, written in English, latest October 30.2026. For further information or questions, please contact [email protected] Nefab is an equal opportunity employer, embracing diversity and inclusion.

We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications. We are part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services.

Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in 39 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Medtech, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,500 employees with a yearly turnover of 10.3 BSEK.

The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.