Clinic Growth & Operations Manager

Natural Skincare & Acne Clinic is a Medical Spa located in Wheat Ridge, CO as well as an Online Tech Company that offers a 16-week Online Acne Program to people all over the world and hosts a E-commerce store. Our owner, Jessica Fanning, has also developed her own line of herbal supplements and skincare called Clove Hill. This roll will encompass working across both companies for the medical spa and skincare line.

We were recently rewarded 3rd Fastest Growing Small Business by Denver Business Journal and won A-List's Best Medical Spa. We are a fast-growing company and are looking for a full-time team (family) member.

We are looking for a Clinic Growth & Operations Manager who can do more than keep the clinic running smoothly. We want someone who takes initiative, leads people well, sees opportunities for improvement, and is motivated by measurable results.

This position combines clinic management, team leadership, client experience, and business growth. You will oversee front desk operations and support the team while actively working to increase clinic revenue, attract new clients, improve client retention, and strengthen the overall performance of the business.

You'll work closely with ownership to turn growth goals into actionable plans, motivate the team, and identify opportunities to help more clients discover our services and stay engaged in their skincare journey.

This role is ideal for someone who enjoys both running a great operation and finding ways to make a business better.

What You'll Do

Drive Clinic Growth & Revenue

• Help develop and execute strategies to increase clinic revenue and attract new clients.
• Monitor performance against monthly revenue and client growth goals.
• Identify opportunities to improve client retention, rebooking, treatment plan follow-through, and membership or program participation.
• Help the team recognize opportunities to educate clients about relevant services, products, and skincare programs.
• Evaluate clinic performance and proactively recommend ways to improve results.
• Support promotions, outreach initiatives, and client engagement efforts that contribute to sustainable growth.

Lead the Team & Elevate the Client Experience

• Lead, coach, and support the front desk team and other assigned staff.
• Establish clear expectations for professionalism, productivity, and exceptional client service.
• Help create a welcoming, organized, and positive environment for both clients and employees.
• Support onboarding, training, scheduling, and ongoing team development.
• Address client concerns professionally and help ensure a consistent, high-quality experience.

Own Daily Clinic Operations

• Oversee front desk workflows, scheduling, appointment management, and day-to-day clinic operations.
• Monitor scheduling efficiency, appointment availability, cancellations, and opportunities to fill open appointments.
• Help maintain accurate records, organized processes, and effective communication across the team.
• Coordinate operational needs and work with ownership to resolve challenges and improve systems.
• Track key performance indicators and communicate progress, challenges, and opportunities.

Preferred Experience

• Experience managing a spa, med spa, skincare clinic, wellness practice, salon, or other client-focused service business.
• Previous experience leading a team and overseeing front desk or administrative operations.
• Experience with revenue goals, client retention, sales performance, memberships, or business development.
• Comfort working with scheduling systems, point-of-sale software, and business performance reports.

We value demonstrated leadership, initiative, and business results. The right person does not need to have the exact same background if they have the skills and drive to succeed in this role.

Why Natural Acne Clinic

Our mission is to help people live their fullest, happiest lives by helping them become permanently clear of acne. With our comprehensive, integrated acne program, personal coaching experience and advanced digital health technology to help our client stay on track, we are experts when it comes to behavior change and clearing acne. So how are we different?

Natural Acne Clinic works because we understand people and how to help them change behaviors and lifestyle. We know permanently clearing acne is hard. We all live in the real world, and the real world is… complex.

That’s why we combine an acne clearing plan with customized support to help with the tricky parts.

We experience great satisfaction in improving people’s lives and helping to make the world a healthier place. Helping others to feel good feels really, really good.

We feel so much satisfaction that we are making a difference in the quality of someone’s life. If we can help someone find more happiness and joy in life then we can go to sleep at night knowing that we have done our part.

Natural Acne Clinic is an equal opportunity employer. Natural Acne Clinic does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

What we offer:

• Salary plus bonus
• Health Insurance
• 401k
• PTO
• Paid training
• Skincare Product discounts
• Discounted Skincare services
• Career Advancement
• Fun work culture
• Advancement opportunities
• Growing and exciting company that is doing good in the world

Job Type: Full-time

Pay: $28.00 - $40.00 per hour

Expected hours: 30.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person