Bilingual (English - Spanish/ Hebrew) Technical Customer Support Specialist

About MyShop Technologies

MyShop Technologies is a fast-growing technology startup providing smart ordering solutions to restaurants and retail businesses across the United States.

We are looking for a hands-on, technically minded, service-oriented team member to join our growing team.

This role combines technical customer support, client onboarding, POS system installations, hardware configuration, troubleshooting, and direct customer interaction.

We are looking for someone who takes initiative, thinks quickly, enjoys solving problems, and wants to grow with a dynamic startup.

Key Responsibilities

• Participate in the onboarding process for new clients, helping them get started with MyShop's technology and solutions.
• Install, configure, and set up POS systems at customer locations.
• Install and configure hardware, including printers, payment terminals (PIN pads), tablets, and Samsung self-service kiosks.
• Assist with POS system setup, device connectivity, and initial system configuration.
• Provide technical support and customer service to existing clients.
• Diagnose and troubleshoot hardware and software-related issues, both remotely and on-site.
• Conduct on-site installations, technical support visits, and service calls as needed.
• Guide clients through basic system setup and ensure their equipment is properly installed and operational.
• Transport and handle equipment for customer installations.
• Work closely with the internal support and operations teams to ensure a smooth onboarding experience and excellent customer service.

Work Schedule & Environment

• Primarily office-based work, with Sundays work at home day per week.
• Availability to work Sundays is required as part of the regular work schedule.
• On-site customer installations, technical support visits, and service calls will take place as needed. On those days, the employee will work at the customer location instead of coming to the office.
• Flexibility to work shifts based on business needs.
• This position combines office work, customer support, client onboarding, and field installations.

Requirements

• Strong technical aptitude and hands-on experience with hardware.
• Experience with POS systems, printers, payment terminals/PIN pads, tablets, or Samsung kiosks is a strong advantage.
• Experience installing, configuring, or troubleshooting POS systems is a plus.
• Ability to lift, carry, and transport equipment.
• Reliable personal vehicle with sufficient space to transport equipment, including kiosks.
• Ability to travel to customer locations as needed.
• Hebrew and Spanish language skills are a strong advantage.
• Additional languages are a plus.
• Availability to work Sundays and flexibility with shifts.
• Must be legally authorized to work in the United States.

Who We Are

Looking For

• A proactive person with a strong sense of ownership and initiative.
• A quick thinker who can troubleshoot and find solutions independently.
• Responsible, organized, and customer-service oriented.
• Comfortable working in a fast-paced startup environment.
• A hands-on problem solver who enjoys technology and working with people.
• A true team player with a positive attitude and willingness to learn.
• Someone who is motivated to grow professionally and take on new challenges as the company expands.

What We Offer

• $60,000 annual salary.
• Equity options – grow with the companycompany stock opportunities – an opportunity to become part of the company's growth and share in its future success.
• 401(k) retirement plan – currently in development, with plans for implementation in the near future.
• Opportunities for professional development and career advancement within the company.
• A dynamic, supportive, and collaborative work environment.
• The opportunity to grow with a fast-growing technology startup and take on increasing responsibilities as the company expands.

Apply today and help us deliver a better experience to small business owners across the country.

We’re excited to meet you!

Join us in delivering outstanding service and making a difference for our customers!

Job Type

Full-time

Pay: $60,000.00 per year

Ability to Commute:

• North Miami Beach, FL 33162 (Required)

Ability to Relocate:

• North Miami Beach, FL 33162: Relocate before starting work (Preferred)

Work Location: In person