HR Generalist - Senior Living

Experienced Human Resources Generalist – Multi-Campus Operations

Mustang Creek Estates | Plano, TX & Surrounding DFW Campuses

Are you an experienced HR professional who thrives on solving problems, developing leaders, and ensuring HR excellence across multiple locations?

Mustang Creek Estates is looking for a ROCKSTAR Human Resources Generalist to join our growing team!

We are seeking a confident, knowledgeable, and hands-on HR professional who is passionate about employee relations, compliance, leadership development, and creating a positive workplace culture.

This is not a traditional desk-based HR position. Our ideal candidate enjoys being in the field, working directly with campus leadership, investigating employee concerns, identifying opportunities for improvement, and ensuring consistent HR practices across all six of our senior living communities.

If you are an experienced HR Generalist who can confidently navigate complex employee relations situations, coach leaders, and maintain high standards of compliance, we want to meet you!

What You'll Do

Employee Relations & Workplace Investigations

• Serve as a trusted HR resource for Executive Directors and campus leadership across six locations.
• Independently conduct thorough, objective, and well-documented workplace investigations involving employee complaints, misconduct, policy violations, and other sensitive matters.
• Gather witness statements, review evidence, conduct interviews, and provide findings and recommendations.
• Guide campus leadership through employee relations concerns, performance management, progressive discipline, and separations.
• Ensure consistent and fair application of company policies and employment practices.

HR Compliance, Standards & Regulatory Readiness

• Monitor and maintain compliance with company HR policies, employment laws, and regulatory requirements.
• Conduct regular campus HR audits to ensure personnel files, onboarding documentation, training records, and required certifications meet company and regulatory standards.
• Assist campus leadership during Texas Health and Human Services Commission (HHSC) state survey and audit visits, specifically with HR-related documentation and compliance requirements.
• Support compliance with applicable federal and Texas employment laws, including FMLA, ADA, wage and hour requirements, and other employment regulations.
• Promote consistent HR standards and accountability across all campuses.

Multi-Campus HR

Support & Site Visits

• Conduct routine, scheduled visits to all six Mustang Creek Estates campuses.
• Build strong working relationships with Executive Directors, Wellness Directors, Administrative Assistants, and other campus leaders.
• Evaluate HR practices, identify areas of concern, and provide practical solutions.
• Follow up on HR compliance, employee relations matters, onboarding practices, and leadership accountability.
• Serve as a visible, approachable HR partner for campus leadership and team members.

Leadership Training & Development

• Train and coach new campus leaders on Mustang Creek Estates HR policies, procedures, and expectations.
• Provide hands-on training in employee relations, performance management, documentation, investigations, attendance, corrective actions, and terminations.
• Ensure campus leadership understands and consistently follows company HR standards.

Employee Onboarding & Orientation

• Serve as a subject matter expert in the employee onboarding process, ensuring new hires are properly prepared, documented, and supported.
• Monitor onboarding compliance, including required employment documentation, background checks, training requirements, and personnel file accuracy.
• Partner with campus leadership to ensure onboarding is completed accurately and within established timelines.
• Occasionally facilitate new hire orientation and HR training sessions at campus locations.
• Identify opportunities to improve the new hire experience, early retention, and onboarding effectiveness.

What We're Looking For

Required Qualifications

• Minimum of 3-5 years of progressive Human Resources Generalist experience, with significant hands-on employee relations responsibilities.
• Demonstrated experience conducting comprehensive workplace investigations from initial complaint through final findings and recommendations.
• Strong knowledge of federal and Texas employment laws and HR compliance practices.
• Proven ability to coach and advise managers on complex employee relations situations.
• Experience managing employee onboarding, personnel file compliance, and HR documentation.
• Excellent written communication skills, including professional investigation reports and disciplinary documentation.
• Strong organizational skills with the ability to independently manage multiple priorities across several locations.
• High level of professionalism, confidentiality, sound judgment, and attention to detail.
• Valid driver's license, reliable transportation, and willingness to travel regularly between DFW campus locations.

Preferred Qualifications

• Human Resources experience in Senior Living, Assisted Living, Healthcare, or another highly regulated industry.
• Familiarity with Texas HHSC regulatory requirements and state survey processes.
• Experience supporting multiple locations or decentralized operations.
• Experience training and developing frontline managers and operational leaders.
• Experience with ADP or similar HRIS platforms.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• PHR, SHRM-CP, or similar HR certification.

What Makes Someone Successful in This Role?

We're looking for someone who:

• Is confident and decisive: Can independently evaluate employee relations concerns and make sound, policy-based recommendations.
• Is a problem solver: Doesn't just identify issues—takes ownership of finding solutions.
• Is detail-oriented: Understands that documentation, follow-through, and compliance are critical.
• Is a strong communicator: Can have difficult conversations while remaining professional, respectful, and objective.
• Is comfortable holding leaders accountable: Can coach, redirect, and reinforce expectations at every leadership level.
• Enjoys being hands-on: Prefers visiting campuses, working alongside leaders, and making a direct impact.
• Understands the balance between accountability and retention: Recognizes the importance of enforcing standards while creating an environment where great employees want to stay.

Work Location & Travel

This position supports all six Mustang Creek Estates campuses throughout the Dallas–Fort Worth area, with time also spent at our Plano Corporate Office.

Regular campus visits and travel between locations are essential responsibilities of this position.

Why Mustang Creek Estates?

At Mustang Creek Estates, our people are the heart of everything we do. We believe strong leadership, consistent standards, and a positive workplace culture directly impact the quality of care our residents receive.

This role offers an opportunity to make a meaningful difference by strengthening campus leadership, improving employee experiences, and ensuring HR excellence across our communities.

If you are an experienced HR professional who loves employee relations, thrives in a fast-paced environment, and takes pride in developing leaders and maintaining high standards, we'd love to hear from you!

Apply today and become part of the Mustang Creek Estates family!