Account Executive

Company Overview

Founded in San Francisco in 1998, Monkeybrains is a local internet provider serving more than 25,000 Bay Area homes and businesses. We deliver fast, affordable, contract-free internet through a mix of fiber and high-capacity wireless, with personal, local support.

We’re looking for an project manager to join our business development team. You’ll build relationships with property managers and building owners, manage agreements, and coordinate the installation of Monkeybrains service in large-scale buildings in San Francisco and beyond.

Overview

As an Account Executive, you’ll connect with prospective and current customers, understand their needs, and guide them toward suitable services. You’ll balance sales outreach with responsive customer support, clear communication, and accurate recordkeeping.

Your impact

By matching customers with appropriate service and following through on their questions, you help them make informed decisions and receive dependable support.

What you’ll do

• Build and maintain relationships with property management companies, property managers, resident managers, building owners, and other partners.
• Manage the process of bringing larger buildings onto the Monkeybrains network, from initial conversations and agreements through installation.
• Follow up on incoming leads and identify opportunities to bring service to new buildings.
• Draft and execute building agreements with input from management and company leadership.
• Gather information from technician surveys, connect the dots, and turn their findings into clear installation plans.
• Schedule building installations, coordinating with building representatives and internal teams, and create detailed calendar entries for technicians.
• Keep multiple projects moving by tracking details, deadlines, records, and follow-ups.
• Take occasional calls from property managers when issues arise. Respond with warmth, competence, and understanding before working with the necessary internal teams to see the issue through to resolution.
• Stay calm, flexible, and professional when things get stressful or plans change. Represent Monkeybrains with kindness, competence, and good judgment.

What you’ll bring

• Exemplary written and verbal communication skills.
• An ability to manage multiple projects and relationships.
• A sociable, energetic personality.
• Curiosity, quick thinking, and a willingness to learn new systems.
• Experience in sales, account management, project coordination, property management, or similar.
• Professional command of Spanish or Chinese is a plus!

Pay: $75,000.00 - $85,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

License/Certification:

• California Drivers License (Preferred)

Work Location: In person