DOS Business Process Analyst Level I

Join a company where excellence meets opportunity! At MIRACORP, we don’t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart?

Our people. We believe our employees are the cornerstone of everything we achieve. That’s why we invest in talent, innovation, and leadership, fostering a workplace where your contributions make a real impact.

MIRACORP is seeking a Business Process Analyst to join our team. In this role, you will evaluate and document business processes and lead improvement activities to streamline operations and support consistent quality. This position is in support of Department of State, Directorate of Passport Services.

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*This position is contingent upon contract award*

Essential Functions

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• Evaluate existing business processes to identify opportunities for improvement.
• Document business processes, workflows, and procedures to support consistent execution.
• Implement practices that support compliance with applicable quality standards.
• Develop and lead process improvement initiatives.
• Collaborate with cross-functional teams to implement effective process solutions.
• Promote understanding of revised workflows and procedures among affected personnel.

Qualifications

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• U.S. citizenship is required.
• Ability to pass a federal background check.
• Must possess a SECRET personnel security clearance.
• Bachelor’s degree and 3 years of relevant experience; or 7 years of relevant experience in lieu of the degree.
• Business process analysis.
• Workflow documentation.
• Quality awareness.
• Cross-functional collaboration.
• Process improvement and communication.

Preferred Qualifications

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Prior experience with the U.S. Department of State is preferred.