Senior Account Manager

Applicants must have current authorization to work in the United States on a full-time basis. --------------------------------------------------------------------------------------------------

The Sr. Account manager is responsible for negotiation secure payment arrangements from consumers to satisfy their account obligation by recommending payments solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. (Sr.)

Account managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer in accordance with the FDCPA and company policy, to reach resolution on the account.

Additionally, the Sr. Account Manager plays an active role in supporting change and site culture across the Call Centers by demonstrating attributes of a change ambassador, possessing a high drive and above average communication and negotiating skills, effectively managing complex consumer interactions, sharing best practices, and coaching/mentoring

RESPONSIBILITIES

Drives for Results: Negotiate with consumers by phone to establish payment arrangements in accordance with company policy and company value, and in compliance with local, state, and federal laws.

Developing Self and Others

Continuously develop and improve dynamic communication and negotiation skills through consistent and frequent Managerial coaching and feedback. Share best practices and coach/mentor others (e.g. second voices and call evaluations)

Leading and Enabling Change: Partner with leadership, share best practices and help employees understand their contribution to the success of the company by being a change ambassador. A change ambassador drives and supports changes as they arise, is a voice for account managers and leadership, identifies creative solutions, and communicates in a productive way that moves us forward. Support and help drive the site's culture.

Building Effective Partnerships

Build credibility, trust, and rapport with others by being approachable and keeping commitments. Communicate with consumers and colleagues in a respectful manner. Effectively manages complex consumer interactions (e.g. second voice for escalated concerns).

Actively seek to understand relevant information. Efficiently and effectively respond to requests to ensure needs/expectations are met. Build credibility, trust, and rapport with others by being approachable and keeping commitments.

Innovation and Agility

Utilize company technology to manage consumer interactions and maintain accurate documentation on consumer accounts via multiple systems. Identified creative solutions

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma , GED, or equivalent work experience

EXPERIENCE: 3+ years of call center collections experience.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Change ambassador: Seen as a person who drives and supports change
• Strong communicator/negotiator: Possesses a high level of drive and above average communication/negotiation skills
• Coach/mentor: Demonstrated skills in sharing best practices and coaching/mentoring others
• Dedication to excellence
• Results-driven
• Problem-solver
• Relationship builder
• Multi-tasker
• Organized

Starting Compensation

Hourly Rate: $21.78 - $21.78 (Amount based on office location, relevant experience, skills, and competencies)If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom.

Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].