HR Manager – Training and Development (Clerk of Court and Comptroller)

Job ID

103890

Location

Downtown

Full/Part Time

Full-Time

Exempt from Classified Service

Yes

Minimum Rate

78371.33

Min Pay Frequency

Yearly

Maximum Rate

133798.56

Max Pay Frequency

Yearly

Regular/Temporary

Regular

Minimum Qualifications

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Bachelor's degree. A minimum of four years of experience in human resources or personnel management, to include supervisory experience, is required. Additional experience in human resources or personnel management may substitute for the required education on a year-for-year basis.

Recruitment Notes

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POSITION SUMMARY

This is an advanced management-level, administrative position in the Human Resources Department of the Clerk of the Court and Comptroller, Miami-Dade County (COCC).

Reporting to the Division Director, Training and Compliance, the HR Manager – Training and Development plans, designs, delivers, and evaluates training and development programs for over 1,500 employees, and ensures that these initiatives align with the HR Department’s and COCC’s strategic goals.

The position’s primary emphasis is the direct facilitation of instructor-led, virtual, and blended training for audiences ranging from frontline employees to executive leadership.

The incumbent serves as an internal consultant to leadership and division management on organizational and employee development needs; conducts organization-wide training needs assessments; leads the redesign and ongoing management of COCC’s supervisory and management development programs; manages internal and external training resources, including vendors and educational partnerships; and supervises training staff, as assigned.

The position uses evaluation data, benchmarking, and current best practices to measure program effectiveness and drive continuous improvement, reinforces COCC’s organizational values through all training and development activities, and promotes a culture of continuous learning and knowledge transfer across departments and divisions.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business or Public Administration.
• Four years of progressively responsible experience in training and development or organizational development, to include at least two years of experience planning, designing, delivering, and evaluating training programs, and supervision.
• Demonstrated experience as a lead facilitator of instructor-led and virtual training for adult audiences.
• Professional experience planning, implementing, and evaluating employee, supervisory, or leadership development programs in a public-sector, court, or government environment.
• Experience selecting, implementing, or administering a learning management system.
• Professional certification such as the Certified Professional in Talent Development (CPTD), SHRM-CP/SHRM-SCP, or PHR/SPHR.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as facilitator of COCC training programs, delivering instructor-led, virtual, and blended sessions at COCC locations throughout Miami-Dade County; adapts content and delivery methods to the needs of diverse audiences and coordinates related session logistics.
• Redesigns, implements, delivers, evaluates, and manages COCC’s supervisory and management development programs.
• Manages all phases of program development, including audience and needs analysis, curriculum and instructional design, delivery methods, logistics, and post-implementation support; develops facilitator and participant guides, job aids, eLearning content, and other instructional materials.
• Conducts organization-wide training needs assessments through surveys, interviews, job and task analysis, performance data, and consultation with leadership and division management to identify present and future training requirements.
• Develops and maintains COCC’s comprehensive annual training plan and the Training and Development work plan; and ensures that training initiatives align with the Department’s strategic goals, and COCC Strategic Plan.
• Designs or adapts training plans for management, professional, supervisory, and clerical audiences across COCC divisions, and assists divisions in implementing them.
• Develops, coordinates, and conducts train-the-trainer programs for designated employees from COCC divisions.
• Provides quality control over all training activities, trainers, and facilitators to ensure that training standards and objectives are met; supervises training staff, as assigned.
• Evaluates the effectiveness of training programs using established evaluation models and performance data; reviews existing and proposed programs and recommends adjustments.
• Prepares and analyzes training data, metrics, and reports, and provides recommendations to senior and mid-level management, including on the acquisition of training resources and tools for their divisions.
• Assesses technology-based training resources and supports the selection and administration of a learning management system, including training records and completion tracking for required training.
• Identifies and recommends training resources, materials, and external vendor programs; projects material requirements and expected usage; and manages relationships with training vendors and educational partners.
• Serves as subject matter expert and internal consultant on employee and organizational development, eLearning, and virtual and blended learning; consults with division management and supervisors on the development of specific training courses.
• Benchmarks training and development best practices and key performance indicators against leading and accredited organizations; conducts research where precedent is not readily available; and applies findings to strategic planning and continuous improvement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM), and of training evaluation models, including Kirkpatrick’s four levels.
• Knowledge of training needs assessment, job and task analysis, and competency modeling methods.
• Knowledge of principles and practices of supervision, leadership development, organizational development, and change management.
• Knowledge of human resources principles and practices as they relate to employee development, including performance management, coaching, counseling, and progressive discipline.
• Knowledge of federal, state, and local laws, rules, and regulations affecting workplace training and public employment, including EEO, ADA, and Chapter 119, Florida Statutes (Public Records).
• Knowledge of learning management systems, eLearning authoring tools, virtual training platforms, and digital accessibility standards for training content.
• Knowledge of program evaluation, data collection, and reporting methods, including the development of training metrics and key performance indicators.
• Knowledge of the functions and operations of the Clerk of the Court and Comptroller, or the ability to acquire such knowledge within a reasonable period of time.
• Skill in facilitating and designing instructor-led, virtual, and blended learning for audiences ranging from frontline employees to executive leadership, including engaging participants and managing group dynamics.
• Skill in developing training curricula, facilitator and participant guides, job aids, assessments, and multimedia learning content using Microsoft 365 and related software.
• Skill in written and oral communication, including presenting complex or sensitive information clearly and professionally to diverse audiences.
• Skill in project management, including planning and managing multiple concurrent initiatives, timelines, and resources.
• Skill in analyzing training and performance data and preparing clear reports and recommendations for leadership.
• Skill in consulting with, advising, and influencing managers and senior leaders on employee and organizational development needs.
• Ability to train and evaluate trainers and facilitators, to supervise staff as assigned, and to build training capacity through train-the-trainer models.
• Ability to translate organizational goals and strategic plan priorities into targeted learning solutions with measurable outcomes.
• Ability to evaluate, select, and manage external training vendors, consultants, and educational partnerships.
• Ability to establish and maintain effective working relationships with employees, leadership, educational institutions, external partners, and the public.
• Ability to exercise sound judgment and discretion, and to maintain the confidentiality of sensitive personnel information.
• Ability to manage competing priorities, work independently, and meet deadlines in a dynamic public-sector environment.
• Ability to travel among COCC locations throughout Miami-Dade County to deliver and support training.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Work is performed primarily in an office and classroom environment, with extended periods at a computer and standing for extended periods while facilitating training.
• Requires travel among COCC locations throughout Miami- Dade County and occasional travel to offsite training sessions and external events.
• Requires occasional lifting of training materials and equipment up to 25 pounds.
• NOTE This description is a representative summary of major job duties.
• Additional responsibilities may be assigned as necessary.
• For questions regarding this job posting, applicants may contact the Clerk of the Court and Comptroller Human Resources Department at [email protected].