Senior Operations Manager - Calibration

About Medical Technology Associates (MTA)

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Medical Technology Associates (MTA), a Riverarch Capital portfolio company, is a leading provider of life-safety, compliance, and testing services to healthcare and life sciences facilities nationwide. With a reputation for quality, innovation, and customer trust, MTA delivers solutions across medical gas, biomedical, calibration, and controlled environments.

We are a dynamic, growth-focused organization seeking a Senior Operations Manager - Calibrations to play a pivotal role in scaling our business and driving operational excellence.

Position Summary

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The Senior Operations Manager - Calibrations serves as the primary technical authority and operational leader for metrology, calibration, and first article inspection/layout services . This role combines advanced technical expertise with hands-on operational and people leadership to ensure efficient, compliant, and cost-effective service delivery.

In addition to providing technical leadership, this position directly manages calibration and inspection technicians and is accountable for workforce planning, scheduling, overtime and PTO approval, training oversight, performance management, and the financial performance of the calibration business.

The role has P&L responsibility and is expected to drive revenue growth, gross margin improvement, cost control, and achievement of budgeted operating results while maintaining strong technical engagement to support customer requirements, quality objectives, and continuous improvement initiatives.

Essential Job Functions

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People Leadership & Operations Management

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• Directly manage calibration and inspection technicians across assigned laboratories.
• Approve schedules, staffing coverage, overtime, and PTO.
• Conduct performance reviews, coaching, and corrective action as needed.
• Partner with Human Resources on hiring, onboarding, disciplinary actions, and succession planning.
• Ensure appropriate staffing levels and skill coverage to meet service commitments and customer demand.

Customer Engagement & Technical Liaison

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• Serve as the primary technical point of contact for customers regarding calibration and inspection services.
• Support sales and account management teams with technical expertise, quoting input, and solution recommendations.
• Interpret customer, regulatory, and accreditation requirements to ensure expectations are clearly defined and met.
• Advise customers on ISO/IEC 17025- and NIST-traceable service solutions.

Project & Job Coordination

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• Review incoming work to determine the most efficient and cost-effective execution approach.
• Coordinate workflow across laboratories, balancing resources, workload, and turnaround requirements.
• Ensure required assets, tooling, standards, and qualified personnel are available for job execution.
• Manage priorities, rush requests, and capacity constraints.

Quality & Compliance Leadership

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• Ensure compliance with ISO/IEC 17025, NIST traceability, and internal quality system requirements.
• Support internal, customer, and accreditation audits.
• Investigate nonconformances, rework, and quality issues; implement corrective and preventive actions.
• Drive process improvements to enhance consistency, compliance, and first-pass yield.

Training & Technical Development

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• Oversee technical training programs, competency assessments, and qualification requirements.
• Establish, maintain, and standardize work instructions and best practices.
• Mentor technicians and support ongoing technical skill development.
• Ensure cross-training and depth of technical capability across disciplines and laboratories.

Costing & Technical Sales

Support

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• Support the preparation of accurate cost estimates and resource plans for customer projects.
• Collaborate with sales teams to provide technical input for proposals and customer presentations.
• Identify opportunities for service expansion, operational efficiency, and capability growth.

P&L and Financial Performance

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• Own and drive P&L performance for the assigned calibration operations, including revenue, gross margin, labor, operating expenses, and overall profitability.
• Develop and execute operating plans and budgets aligned with business objectives and financial targets.
• Monitor financial and operational results, identify performance gaps, and implement corrective actions to achieve forecast and budget commitments.
• Partner with sales and finance to support pricing, revenue growth, service mix, resource investment, and margin-improvement decisions.
• Balance growth, customer commitments, quality requirements, and cost discipline when making operational decisions.

Cross-Laboratory Collaboration

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• Act as the central technical and operational coordinator.
• Promote knowledge sharing and alignment of procedures and practices.
• Provide input on equipment needs, asset management, and capability expansion.
• Serve as a liaison between operations, quality, and sales functions.

Qualifications

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• Minimum of 7 years of experience in calibration, metrology, or inspection; senior technical or leadership experience preferred.
• Strong working knowledge of ISO/IEC 17025 requirements, NIST traceability, and inspection practices.
• Demonstrated experience leading technical teams in a regulated environment.
• Proven ability to balance technical involvement with operational and people leadership responsibilities.
• Strong customer-facing communication, analytical, and problem-solving skills.

Preferred Skills and Experience

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• Experience coordinating multi-laboratory operations or complex technical projects.
• Prior responsibility for labor planning, scheduling, and cost control.
• Demonstrated experience managing budgets, financial forecasts, and P&L performance in a service-based operation.
• Demonstrated ability to identify and implement process and efficiency improvements.
• Experience mentoring, training, or developing technical staff.

Success Metrics (Key Performance Indicators)

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• On-time delivery and turnaround time performance
• Technician utilization and labor efficiency
• Overtime and labor cost control
• Revenue growth and achievement of budgeted revenue
• Gross margin, operating expense, and overall P&L performance
• Audit results and compliance performance
• Nonconformance and rework rates
• Training completion and competency coverage
• Employee retention and engagement
• Customer satisfaction and escalation frequency