Business Operations Manager

Company Overview

McKenney Home Care is a well-established, Private Pay Home Care Agency based in Naples and Sarasota. We are dedicated to providing high-quality, compassionate care to our valued clients in the comfort of their homes. Our team is committed to excellence and seeks motivated professionals to join us in delivering exceptional service.

Overview

The Business Operations Manager is responsible for overseeing day-to-day administrative operations, benefits plan analysis, facilities maintenance, and key back-office functions including, accounts payable, client billing, payroll processing, employee benefits and long-term care insurance.

This position serves as the business operational hub of the company, ensuring seamless workflow, non-clinical regulatory compliance, and a well-maintained work environment.

Duties

1. Facilities Management

• Maintain overall physical facilities in good repair while operating strictly within approved budget allocations.
• Manage company phone systems ensuring appropriate line and equipment allocation and training new employees on the phone system.
• Track and manage all company computer inventory, maintaining secure records of system user credentials and ensuring appropriate hardware allocation across departments.
• Submit purchasing request for office supplies monthly.

2. Compliance

• Ensure required workplace signage, Comprehensive Emergency Management Plans (CEMP), and environmental safety protocols are maintained.
• Coordinate, track, and document routine fire, safety, and emergency response training sessions for staff.

3. Corporate Finance & Accounting

• Complete weekly billing for clients and serve as primary liaison for billing inquiries and concerns.
• Ensure Accounts Receivable are up to date.
• Manage Accounts Payable (AP) operations, maintaining current vendor records, prompt invoice settlement.
• Complete timely processing and submission of Long-Term Care (LTC) Insurance claims.
• Prepare and deliver requested financial records, schedules, and reports to the CPA to facilitate a smooth, timely, and accurate monthly close.

4. Payroll and Benefits

• Process regular payroll (hourly and salaried) in compliance with federal, state, and local wage laws.
• Maintain accurate employee records including timekeeping, paid time off (PTO), and tax withholdings.
• Shop employee benefits and recommend plan to General Manager. Administer employee benefits programs (health insurance, dental/vision, life insurance) during open enrollment, ACA lookback and onboarding/offboarding.
• Serve as the primary employee liaison for payroll and benefits inquiries.

5*.

Onboarding & General

Support*

• Facilitate new-hire onboarding/offboarding, including equipment setup, workspace preparation, and benefits enrollment.
• Maintain confidential personnel files and accounting documentation in compliance with data retention policies.
• Adopt opportunities to streamline administrative workflows and adopt digital tools.

Experience

• .Bachelor’s degree in Business Administration, Accounting, Finance, HR, or equivalent practical experience.
• 5+ years in office management, business operations, or a hybrid HR/Finance administrative role and Benefits experience a must.
• Proficiency with accounting platforms (QuickBooks) payroll systems (ADP) and operating systems (WellSky).
• Advanced proficiency in MS Office (Excel, Word) or Google Workspace.
• Strong attention to detail, exceptional organizational skills, high discretion with sensitive data, and clear communication. Willing to work as a team player.
• Ability to manage competing priorities across facilities, payroll, and billing deadlines.
• Proactive approach to billing, salary and long term care insurance inquiries.
• Strict adherence to data privacy standards regarding employee salary, benefits, and financial information.

We have developed streamlined operating systems and strive to continue to utilize AI and best practices to ensure our workflow is efficient and accurate. If you want to join a dynamic, growth oriented company dedicated to ensuring high quality ethical home care services, please appy today!

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person