Service Account Manager

Job Overview

The mission of the Service Account Manager is primarily responsible for business development of, as well as the oversight of business operations related to the manager’s specific accounts or jobs. He/she works closely with clients and prospects, creates new business, prepares quotes and/or estimates, and oversees service technicians and crews.

The Manager works closely with the construction department and labor managers to ensure smooth project performance and efficient management of field personnel.

Responsibilities

• Responsible for new business development for the Service Department
• Maintain current customer relationships and communicate regularly
• Vendor Management
• Provide quotes and estimates to current and new customers
• Oversee day-to-day field personnel to ensure smooth and efficient job completion and hands-on technician training
• Coordinate field personnel/manpower with service dispatch and, when necessary, construction group (McIntosh Mechanical)
• Responsible for growth with new and existing customers for the HVAC Service department
• Promote clear and beneficial communication across all company departments and divisions
• Create synergies with other departments (i.e., Service Plumbing, PMA’s, Special Projects, and Construction) to promote and cross-sell services to customers
• Recruiting and developing new HVAC Technicians to grow field personnel and service department

Competencies

• Deep expertise in HVAC and Chiller applications
• Positive attitude
• Detail oriented
• Well organized
• Excellent communication skills (both verbal and written)
• Always learning
• Eager to train and develop younger and/or less experienced technicians
• Light to moderate technology usage
• Microsoft Office (i.e., word, excel, outlook, etc.)

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person