IT Technical Account Manager

About the Role

As a Technical Account Manager at MAXtech Agency, you will play a crucial role in fostering strong relationships with our clients, ensuring they receive the best possible support and solutions for their technology needs. You will serve as the primary point of contact for our clients, helping them navigate our services and maximize the value of their investments.

What You'll Do

• Build and maintain strong relationships with assigned clients.
• Understand client needs and provide tailored technology solutions.
• Act as a liaison between clients and internal teams to ensure service delivery.
• Monitor and report on client satisfaction and service performance.
• Identify opportunities for upselling additional services and solutions.
• Conduct regular check-ins and business reviews with clients.
• Stay updated on industry trends and best practices to provide informed recommendations.

What We're Looking For

• Strong interpersonal and communication skills.
• Problem-solving mindset with a proactive approach.
• Ability to manage multiple client accounts effectively.
• Experience in technology or business services is a plus.
• A collaborative spirit and a passion for customer success.

Why MAXtech

At MAXtech Agency, we are committed to providing innovative technology solutions that empower businesses. Joining our team means being part of a dynamic work environment that values collaboration, creativity, and professional growth. We are dedicated to supporting our employees and fostering a culture of inclusivity and respect.

MAXtech Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Ability to Commute:

• Columbus, OH 43240 (Required)

Work Location: In person