Principal Product Manager

Remote, US Jan 4, 2027 Allows Remote Work

Highlights

• Location Remote, US
• Start Date Jan 4, 2027
• Work Location Allows Remote Work

Skills

• Home Health Billing Workflows
• Hipaa Compliance Knowledge
• Healthcare Saas

Description

About MatrixCare

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MatrixCare provides software solutions to more than 15,000 providers supporting skilled nursing, senior living and long-term care, life plan communities, and home health and hospice care. A multi-year winner of the Best in KLAS award, MatrixCare is trusted by thousnds of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serve.

For more information, visit www.matrixcare.com.

About the Role

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The Principal Product Manager will own a major area of the Home Health & Hospice platform end to end: strategy, roadmap, and outcomes. You will lead product direction for complex, high-impact workflows such as intake and admissions, scheduling, visit documentation, OASIS and HOPE readiness, billing, and interdisciplinary coordination, and you will be accountable for how well that area serves agencies, clinicians, and patients.

This is an AI-forward role

AI is a core part of how you do product management. You use AI tools daily to research, analyze, write, prototype, and decide faster, and with better evidence, than a traditional product workflow allows. You will partner closely with Engineering, Design, Data & Analytics, Product Marketing, and Compliance & Regulatory, and you will help the wider product team adopt the AI practices that work.

What You'll Do

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• Own the multi-year strategy and roadmap for a major Home Health & Hospice product area, grounded in customer outcomes, regulatory direction (OASIS, HOPE, PDGM, hospice benefit rules), competitive position, and business results.
• Use AI to run discovery at scale: synthesize customer interviews, support tickets, usage data, and field feedback into clear problem statements and prioritized opportunities in days rather than weeks.
• Use AI for market and competitive intelligence: track competitor releases, regulatory updates, and industry trends, and turn them into concise briefs that inform roadmap decisions.
• Draft and refine strategy documents, PRDs, user stories, and acceptance criteria with AI assistance, while owning the judgment, accuracy, and final quality of every document.
• Build working prototypes and clickable demos with AI tools to test ideas with customers and stakeholders before committing engineering capacity.
• Analyze product and customer data with AI-assisted tools to size opportunities, answer questions directly, and measure the results of what ships.
• Build reusable AI skills, prompts, and simple agents (e.g., Claude Skills) that automate recurring product work such as release notes, roadmap updates, customer communications, and meeting follow-ups.
• Protect patient and customer data in all AI-assisted work: use de-identified or synthetic data, use only tools covered by a Business Associate Agreement when protected health information is involved, and follow MatrixCare privacy and security policies.
• Define the business case, pricing input, and launch readiness for your area with Product Marketing and Finance, and communicate roadmap, tradeoffs, and results clearly to executives and customers.
• Mentor product managers on product strategy and on using AI effectively in their own work, and contribute to the product team's shared standards for AI-assisted product management.

What You'll Bring

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Required Qualifications

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• 8–12 years of product management experience, including ownership of a significant product area in healthcare IT, home health, hospice, post-acute care, or another regulated clinical environment.
• Deep familiarity with home health and/or hospice operations and the payment and regulatory landscape (OASIS, HOPE, PDGM, hospice benefit rules, CAHPS), or a strong track record of mastering complex clinical domains quickly.
• Demonstrated, daily proficiency using AI as a product management tool, with concrete examples of how it changed the speed or quality of your discovery, analysis, specs, or prototyping.
• Hands-on experience with current AI assistants and tools (e.g., Claude, ChatGPT, Copilot, AI prototyping tools), including building reusable prompts, skills, or simple automations for your own workflow.
• Sound judgment about AI output: you verify facts, catch errors, and know when a task needs human expertise rather than a generated answer.
• Working knowledge of HIPAA and safe handling of protected health information when using AI tools.
• Proven ability to influence without authority across Engineering, Design, Compliance, Sales, and executive leadership.
• Exceptional written communication, including strategy documents, specs, decision memos, and concise executive updates.
• Bachelor's degree in business, engineering, computer science, healthcare management, nursing, therapy, or another clinical discipline, or equivalent experience.

What Success Looks Like

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• Business outcomes for your product area: adoption, retention, revenue contribution, and customer satisfaction.
• Speed and quality of product work: time from customer problem to validated direction, and from direction to clear, build-ready specs.
• Roadmap predictability and the quality of specs and acceptance criteria handed to Engineering.
• Evidence behind decisions: how consistently roadmap choices are backed by customer, market, and usage data.
• Adoption of the AI skills, prompts, and practices you create by the wider product team.
• Compliance outcomes: zero privacy incidents or policy exceptions in AI-assisted work.
• Growth of the product managers you mentor.

Why Join MatrixCare?

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At MatrixCare, we are committed to fostering a culture where teammates can grow their careers and make an impact on the healthcare industry. We offer opportunities to contribute to innovative solutions that help improve care delivery, while benefiting from a flexible and supportive work environment.

Our teammate value proposition includes comprehensive health and wellness benefits, flexible time off, professional development opportunities, and a collaborative culture built on trust, innovation, and teamwork. By joining MatrixCare, you'll be part of a purpose-driven organization dedicated to advancing healthcare technology and creating an exceptional experience for both teammates and customers.

Compensation & Benefits

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$225,000 - $280,000

We are shaping the future at MatrixCare, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

This position qualifies for a comprehensive benefits package and individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At MatrixCare it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Work Environment / Location Expectations

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• Remote (US)

Equal Employment Opportunity / Legal Statements

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MatrixCare is committed to fostering a diverse, inclusive, and equitable workplace where every individual is treated with respect and dignity.

We are an Equal Opportunity Employer and make employment decisions based on qualifications, merit, business needs, and performance, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

We are dedicated to providing equal access to opportunities and reasonable accommodations throughout the recruitment and employment process, ensuring that all teammates can contribute, grow, and succeed in an environment where diverse perspectives are valued and encouraged.