Client Success Specialist

Client Success Specialist

Matador AI | Entry-Level Position

Department: Client SuccessReports To: Client Success Manager / Team LeadCareer Path: Client Success Specialist → Client Success Manager

About Matador AI

Matador AI is transforming the automotive industry through artificial intelligence, helping dealerships engage customers, automate communication, increase sales opportunities, and improve operational efficiency.

We’re a fast-paced, growing technology company looking for motivated individuals who want to build a career at the intersection of AI, technology, and automotive retail.

About the Role

We’re looking for a Client Success Specialist to join our Client Success team. This is an entry-level position designed for someone who wants to learn the automotive industry, understand artificial intelligence, and develop the skills needed to eventually become a Client Success Manager.

As a Client Success Specialist, you’ll work behind the scenes supporting our Client Success Managers by maintaining client accounts, updating systems, configuring AI workflows, monitoring performance, and helping ensure our dealership partners are getting the most out of Matador.

This is not a client-facing position. You won’t be responsible for managing dealership relationships, conducting client meetings, or communicating directly with customers. Instead, you’ll focus on the technical, operational, and administrative work that keeps our Client Success teams running efficiently.

This position offers hands-on training, exposure to cutting-edge AI technology, and a clear opportunity to grow into a Client Success Manager role as you develop your knowledge and skills.

Client Account Management &

Support

• Support Client Success Managers with day-to-day account management activities.
• Make account configuration changes and system updates as requested.
• Maintain accurate client information, account settings, and internal documentation.
• Assist with configuring AI workflows, automations, broadcasts, and messaging settings.
• Help identify opportunities to improve account performance and customer engagement.
• Complete assigned tasks and follow-ups within established timelines.

AI Configuration & Optimization

• Learn how Matador’s AI products operate and how dealerships use them.
• Review AI conversations to identify potential improvements and opportunities.
• Assist with updating AI instructions, messaging workflows, and account configurations.
• Monitor AI performance and flag potential issues for the Client Success Manager.
• Learn how AI engagement, follow-up, appointment scheduling, and dealership integrations work together.

Reporting & Internal Operations

• Assist with preparing client performance reports and account reviews.
• Monitor account activity, engagement metrics, and system performance.
• Maintain accurate records in HubSpot and other internal systems.
• Support Client Success Managers with administrative tasks and special projects.
• Work with internal teams to ensure requests and system changes are completed accurately and on time.

Learning & Professional Development

• Develop a strong understanding of dealership operations, including sales, service, CRM systems, and customer communication.
• Learn Matador’s products, features, integrations, and best practices.
• Participate in internal training sessions and product education.
• Shadow Client Success Managers to understand account strategy, performance reviews, and relationship management.
• Build the knowledge and skills necessary to advance into a Client Success Manager position.

What We’re Looking For

No previous AI or automotive industry experience is required. We’re more interested in finding someone who is motivated, detail-oriented, comfortable with technology, and eager to learn.

Qualifications

• Strong attention to detail and organizational skills.
• Comfortable learning and working with new software and technology.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong written communication and internal collaboration skills.
• Problem-solving mindset and willingness to take initiative.
• Ability to follow processes and complete assignments independently.
• Interest in artificial intelligence, technology, or the automotive industry.
• Previous experience in customer support, administration, technology, or automotive retail is a plus, but not required.

Growth Opportunities

We view the Client Success Specialist position as a development role and a pathway into Client Success Management, not simply an administrative support position.

As you grow, you’ll gain experience in:

• Understanding dealership operations and business challenges.
• Analyzing account performance and identifying opportunities.
• Managing AI configurations and optimizing dealership workflows.
• Developing account strategies that drive measurable results.
• Understanding how successful Client Success Managers build and maintain dealership relationships.

Team members who demonstrate strong performance, product knowledge, ownership, and communication skills will have the opportunity to be considered for advancement into a Client Success Manager role as positions become available.

What Success Looks Like

Success in this position means:

• Client Success Managers can rely on you to complete tasks accurately and on time.
• Client accounts are properly configured, maintained, and documented.
• You’re proactive about identifying issues and opportunities.
• You consistently expand your knowledge of Matador’s technology and the automotive industry.
• You take ownership of your responsibilities and require less guidance over time.
• You’re actively developing the skills needed to take the next step in your career.

Why Join Matador AI?

At Matador AI, you’ll have the opportunity to enter one of the fastest-evolving areas of technology while gaining valuable experience in the automotive industry.

You’ll work alongside experienced Client Success professionals, receive hands-on training with AI technology, and build a foundation for a long-term career.

We’re looking for someone who wants more than just an entry-level job. We want someone who is eager to learn, willing to put in the work, and excited about growing into a bigger role within Matador AI.

Pay: $43,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person