Level 2 Onsite IT Support Engineer

Job Description

About the Role

We are seeking a skilled Level 2 Onsite IT Support Engineer to provide hands-on technical support, endpoint management, and infrastructure troubleshooting for our client location. In this role, you will serve as an essential onsite technical resource, resolving escalated IT incidents and ensuring seamless day-to-day operations.

Key Responsibilities

• Provide end-user support for desktop and laptop hardware, operating systems, and core business applications.
• Troubleshoot and manage Microsoft 365 (M365) and Active Directory user accounts, permissions, and group policies.
• Administer and manage endpoint devices utilizing Microsoft Intune.
• Diagnose and resolve network connectivity issues, including DNS, DHCP, and IP addressing.
• Handle escalated Level 2 IT support tickets, ensuring timely resolution and strict adherence to SLAs.
• Maintain accurate documentation of troubleshooting steps, hardware assets, and ticket resolutions.

Requirements & Qualifications

• 3–5 years of relevant IT support and desktop troubleshooting experience.
• Strong hands-on proficiency with Windows desktop environments, M365, and Active Directory.
• Familiarity with cloud-based endpoint management and deployment tools (Microsoft Intune).
• Excellent communication, customer service, and problem-solving skills.
• Ability to successfully clear a background check and drug screening.

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