Account Executive - Healthcare Outside Sales

TL;DR - Highlights

• Role: Be the calm, expert voice residents and families count on to make sense of health insurance, and guide them to the coverage they need
• Pay: Expected total annualized earnings of ~$105,000.00, including base pay and commission
• Location: Field-based, greater Chicagoland area (driver's license and reliable transportation required)
• Schedule: Standard Monday to Friday, 9:00 AM to 5:00 PM, with occasional schedule flexibility during peak enrollment seasons, not to exceed 40 hours per week
• Preferred: MSW or social work background, or healthcare admissions, intake, or enrollment experience in a skilled nursing or long-term care setting
• Benefits: Health, dental, and vision coverage; PTO; 401(k) with company match; and a paid insurance license after you start (100% of education and exam costs covered)

About Lyric National

At Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services.

By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated advocates in building the future of senior care.

Job Overview

We're looking for a Resident Benefits Advocate (Outside Sales) with a positive outlook and a collaborative approach to join our growing team. Backgrounds in social work (including an MSW) or healthcare admissions, intake, or enrollment are especially welcome.

In this high-impact outside sales role, you will be a trusted ambassador, meeting residents and families in person and helping them navigate complex insurance options and access essential care. You are a proactive communicator who thrives in a fast-paced environment and brings clarity and empathy to every interaction.

Core Responsibilities:

• Benefits EducationAdvocacy: Empower residents and their families by demystifying health insurance options and providing clear, expert guidance on available coverage
• Enrollment Management: Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care
• Regulatory Precision: Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements
• Stakeholder Collaboration: Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions

Job Description:

Key Responsibilities:

• High-Impact Field Sales: Drive results in an independent outside sales capacity, engaging in 90%+ in-person meetings with prospective residents and their families
• Benefits EducationEnrollment: Educate residents on health insurance options and lead the end-to-end enrollment process, including eligibility verification
• Exceptional Client Advocacy: Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise
• Relationship Management: Collaborate closely with facility staff and internal teams to build lasting relationships and ensure an exceptional experience
• Operational Excellence: Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft 365 tools
• Regulatory Precision: Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity
• Team Collaboration in a Growing Start-Up: Work alongside a close-knit team in a growing healthcare start-up, where creative problem-solvers who love to collaborate help shape how we serve residents and families

Job Requirements:

• Education: High school diploma or equivalent
• Experience: 2+ years of experience in social work, sales, customer onboarding, or customer service
• Location: Outside sales role based in Lincolnwood, IL, with in-person meetings at facilities in Illinois. Reliable transportation and an active driver's license required
• Schedule: Standard Monday to Friday, 9:00 AM to 5:00 PM, with occasional schedule flexibility during peak enrollment seasons, not to exceed 40 hours per week
• Credentials: Must obtain an Illinois Insurance Producer License within 60 days of starting in the role (100% of the education and exam costs will be covered by Lyric National Inc.)
• Technical Skills: Proficiency in Microsoft 365 and Salesforce
• Communication: Exceptional verbal and written communication skills with the ability to handle sensitive healthcare conversations across diverse stakeholders with empathy, clarity, and accuracy

Preferred Job Requirements:

• Education: Master of Social Work (MSW), or bachelor's degree
• Background: Experience in social work, case management, or admissions, intake, or enrollment within a healthcare setting such as a skilled nursing facility (SNF), long-term care, hospital, or similar environment
• Technical Skills: Proficiency in Microsoft 365 (e.g., SharePoint, Microsoft Teams, Microsoft Planner)

Benefits:

• Health insurance
• Dental and vision coverage
• Paid time off (PTO)
• 401(k) retirement plan with company match

Lyric National Inc. is an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age (40 and over), disability, genetic information, military or veteran status, citizenship or immigration status, arrest record, family responsibilities, reproductive health decisions, or any other characteristic protected by federal, state, or local law.

We provide reasonable accommodations to applicants with disabilities. To request one, contact [email protected].