Restaurant Operations Manager

Job Description

Little Jerry's is seeking an experienced and organized Restaurant Operations Manager to oversee daily restaurant activities, improve operational efficiency, and maintain excellent food quality and customer service. The ideal candidate will have strong leadership and business management skills, with the ability to supervise staff, manage inventory, control operating costs, and ensure a smooth dining experience for every guest.

Key Responsibilities

• Oversee daily restaurant operations and ensure efficient service.
• Supervise front-of-house and kitchen teams.
• Recruit, train, and develop employees.
• Create staff schedules and coordinate shift coverage.
• Maintain high standards of food quality, preparation, and presentation.
• Ensure excellent customer service and guest satisfaction.
• Handle customer complaints and resolve operational issues promptly.
• Monitor daily sales, revenue, and restaurant performance.
• Manage inventory, food supplies, and purchasing activities.
• Coordinate with suppliers to maintain reliable stock levels.
• Control food waste, labor expenses, and operating costs.
• Review financial reports and support budget management.
• Monitor cash handling, POS transactions, and daily closing procedures.
• Ensure compliance with food safety, sanitation, and health regulations.
• Maintain cleanliness and organization throughout the restaurant.
• Evaluate employee performance and provide constructive feedback.
• Coordinate kitchen and service teams during busy periods.
• Implement operational improvements to increase efficiency.
• Support marketing initiatives, promotions, and special events.
• Prepare operational reports and communicate updates to senior management.

Qualifications & Skills

• Previous experience in restaurant operations or hospitality management.
• Proven ability to supervise teams and manage daily activities.
• Strong leadership, communication, and decision-making skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of restaurant procedures and service standards.
• Understanding of inventory control and supplier management.
• Experience with budgeting, sales tracking, and cost control.
• Familiarity with POS systems and restaurant reporting tools.
• Knowledge of food safety and sanitation requirements.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Experience training, coaching, and motivating employees.
• Attention to detail and commitment to operational excellence.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive compensation based on experience.
• Opportunities for career growth and professional development.
• A collaborative and supportive work environment.
• Potential employee benefits and performance incentives, depending on company policy.
• The opportunity to improve restaurant performance and lead operational initiatives.

Pay: $21.00 - $28.00 per hour

Expected hours: 31.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person