Operations Manager

Location

99 Hawley Lane, Suite 401, Stratford, CT 06614 Work arrangement: In person strongly preferred, hybrid arrangements considered.

Travel

Occasional travel required Reports to: Head of EV Operations Compensation: $75,000 to $120,000 base salary, depending on experience, plus a performance bonus Benefits: Health insurance and 401(k) About Lionheart Energy Lionheart Energy helps businesses and property owners reduce energy use and costs through energy-efficiency upgrades, including HVAC systems, insulation, windows, and building controls.

We also install clean energy solutions, including electric vehicle (EV) chargers and battery energy storage systems (BESS). With our own construction and electrical teams, we deliver projects across Connecticut, New Jersey, Massachusetts, and Rhode Island.

The Opportunity

We are seeking an Operations Manager to oversee day-to-day EV project administration and coordination. Working with the Head of EV Operations, the Operations Manager will move projects from intake through installation readiness and closeout. The Operations Manager will maintain accurate applications and records, follow up on open items, and keep Sales, customers, utilities, and delivery partners aligned on next steps.

Key Responsibilities

• Maintain the active EV project tracker, with clear milestones, assigned owners, deadlines, next steps, and follow-up actions. • Research utility and incentive requirements, eligibility, funding windows, and program changes. Share findings and project implications with the Head of EV Operations and relevant teams. • Collect and review customer, site, and utility records, signed forms, technical inputs, and cost sheets for completeness and consistency. Resolve missing or incorrect information with the responsible owners. • Prepare, submit, and revise utility and incentive applications. Track submission status, funding reservations, deadlines, approvals, and outstanding conditions. • Coordinate with customers, utilities, program administrators, Sales, field teams, installers, and vendors. Keep records current and escalate stalled decisions, cost questions, and delivery risks to the Head of EV Operations. • Manage Sales-to-operations handoffs and installation-readiness checks, confirming that required approvals and prerequisites are documented before projects advance. • Coordinate installation and service follow-up. Assemble the records needed for project closeout and incentive processing. • Maintain standard operating procedures, checklists, and trackers. Help improve workflows under the direction of the Head of EV Operations. • Support expansion into new states by tracking utility and incentive requirements, supporting program enrollment, coordinating local vendors, and managing launch-readiness milestones under the direction of the Head of EV Operations. Document state-specific processes and action owners, and escalate blockers. Skills and Qualifications • Experience coordinating projects, operations, or program administration across multiple stakeholders. • Strong document review, organization, and follow-through, with the ability to manage competing deadlines and identify missing information. • Clear written and verbal communication, sound escalation judgment, and the ability to drive action across teams. • Comfort interpreting program requirements and working with spreadsheets, shared files, and project tracking tools. Preferred Experience • Experience with EV charging projects or utility incentive and make-ready programs. • Experience with construction coordination or documentation-heavy project operations. Success in This Role • Applications and project records are accurate and complete. • Funding reservations and deadlines remain visible, handoffs are clear, and customers and delivery teams know the next step. • Risks are escalated early, and projects progress through closeout without avoidable administrative delays. Role Scope The Operations Manager owns daily project administration and coordination. Department leadership, strategic priorities, and escalated decisions remain with the Head of EV Operations and authorized company leaders. Licensed engineering and installation, sales closing, legal advice, and final budget approval remain with the appropriate owners.

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Health insurance

Work Location: Hybrid remote in Stratford, CT 06614