Leasing & Customer Support Specialist

Overview

As a Leasing & Customer Support Specialist, you’ll guide prospective and current residents through leasing and property service needs. You’ll coordinate applications, lease documents, customer communication, and maintenance requests while keeping records accurate and organized.

Your impact

Clear, timely support helps residents understand their options and helps property teams resolve requests efficiently.

Duties

• Support property leasing and sales activities, respond to inquiries, conduct follow-up, and identify appropriate upselling opportunities.
• Prepare and manage leases or rental agreements, applications, filing, data entry, and customer relationship management records.
• Communicate with residents, applicants, landlords, vendors, and colleagues; use conflict management and negotiation to address concerns professionally.
• Coordinate property maintenance and facilities requests using property management tools or a computerized maintenance management system (CMMS); track requests through resolution.
• Support budgeting and team management tasks as assigned, and follow Fair Housing regulations, landlord-tenant law, Section 8, and Low-Income Housing Tax Credit (LIHTC) requirements where applicable.

Requirements

• Strong customer service, client communication, phone etiquette, organization, and administrative skills; office experience is helpful.
• Experience in property management, property leasing, or a property management company is preferred. Real estate or legal administrative experience is also helpful.
• Familiarity with lease administration, contracts, property maintenance, facilities management, and property management tools.
• Working knowledge of Microsoft Office; experience with Yardi or OneSite is a plus.
• Conflict management, sales, negotiation, budgeting, or team management experience is beneficial.

Pay: $24.44 - $29.44 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person