Operations Manager

Department: Administration

Reports To: Artistic Director/Artistic Leadership Team and Board of Directors

Position Type: Full-Time Salary Exempt

Wage: $75,000 – $85,000/year, depending on experience, plus employer-subsidized health insurance and PTO.

SUMMARY

The Operations Manager is responsible for the overall administrative and operational management of the Latino Theater Company, ensuring its long-term sustainability and success. This role will work in partnership with the Artistic Director and/or Artistic Leadership Team to align business strategies with the artistic vision, fostering a positive, collaborative and productive environment.

The Operations Manager oversees Human Resources, Labor Relations and Production day-to-day Operations, and works closely with the Finance Manager on budgets, payroll and compliance. This role ensures the organization’s compliance with union agreements, employment laws, nonprofit best practices, and all policies and regulations.

The ideal candidate is a detail-oriented leader with strong organizational and people-management expertise, and a passion for the performing arts and for collaborating with others.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Institutional Administration and Executive Support

• Support the Artistic Director and/or Artistic Leadership Team, helping translate organizational priorities into operational plans, schedules and systems.
• Contribute to strategic planning, institutional policy development, and cross-departmental coordination.
• Manage contracts and deal memos for artists, designers, musicians, production staff, rental clients, co-producers, insurance and facilities.
• Maintain institutional records and archives, including contracts, insurance policies, production documentation and compliance records.
• Facilitate cross-departmental communication, ensuring that administrative processes, documentation and reporting are efficient and effective, and that all employees are on the same page.
• Support the Board of Directors by preparing reports and providing insights to assist with decision-making.
• Order office, janitorial, concession and other supplies, as needed.
• Partner with the Finance Manager on the annual budget, departmental spending and payroll setup, ensuring operational plans stay within approved budgets.

Human Resources, Labor Relations and Compliance

• Oversee HR Operations including recruitment and performance evaluations, ensuring compliance with federal, state and local employment regulations.
• Have knowledge of payroll and timekeeping systems, ensuring timely and accurate weekly and/or biweekly processing.
• Oversee hiring, onboarding and orientation for staff, artists and seasonal employees.
• Serve as primary administrator and liaison for union and labor processes, ensuring compliance with applicable agreements (AEA, SDC, AFM, USA, IATSE, AGMA, etc.)
• Communicate organizational policies, workplace standards, safety practices and compliance requirements to staff.

Maintain appropriate employee records.

• Identify and manage business risks and insurance requirements for company as well as clients, including property, general liability, D&O, EPL, E&O, W/C and other insurance policies. Review and submit any insurance claims, if required.
• Oversee Workers’ Comp and Disability Insurance claims, audits, accident reporting and documentation, including filing claims with PEO and OSHA, if necessary.
• Collect and review Certificates of Insurance (COIs) for accuracy, confirming coverage limits, policy dates, and required endorsements and/or Additional Insureds.
• Coordinate employee mandatory training, workplace safety and health protocol compliance.
• Administer employee benefits, including enrollments, termination, open enrollment and staff communications.
• Track and administer PTO, sick leave and leaves of absence in compliance with policy and labor agreements.
• Oversee Employee 401k, EDD, Health Benefits and LiveScan needs, responses and compliances.
• Foster a professional, supportive, positive and enthusiastic work environment and company-wide team spirit.
• Review, update and disseminate Company Handbook and written Company Policies.
• Manage business licenses, ABC licenses and compliance for Bar/Concessions.

Production Operations and Company Management

• Assist Artistic and Production Leadership with production planning, scheduling and execution.
• Oversee production-related administrative functions, including contracting, payroll setup, and compliance documentation for artists and staff.
• Ensure appropriate working conditions, safety standards and union compliance during rehearsals, technical rehearsals and performances.
• Ensure efficient office management and the smooth operation of facilities and technical systems.
• Negotiate and manage contracts, leases, and vendor agreements.

Strategic Planning and Development

• Collaborate with the Artistic Director and the Board of Directors to develop and implement long-term strategic plans.
• Identify opportunities for growth and innovation to enhance the organization’s impact and sustainability.
• Assist with fundraising initiatives in collaboration with the Development department, including donor cultivation, grant writing, and sponsorships.
• Analyze operational data, in coordination with the Finance Manager, to inform decision-making and improve processes.

Community Engagement

• Build and maintain relationships with community leaders, funders, and government agencies.
• Represent the organization at events, conferences, and meetings to strengthen its presence and partnerships.
• Work with the Marketing Director to promote the organization’s programs and initiatives to diverse audiences.

QUALIFICATIONS

AND REQUIRED SKILLS

• Bachelor's or Master’s degree in Business Administration/Management, Nonprofit Management, HR Management or a related field, or equivalent experience.
• Minimum of 5 years of operations experience, preferably in the nonprofit or arts sector.
• Experience with HR administration, union/labor agreements, and/or organizational operations.
• Strong Excel skills; familiarity with budgets and accounting software (e.g. QuickBooks) is a plus.
• Excellent communication skills and attention to detail.
• Demonstrated ability to manage multiple priorities and maintain focus under pressure.
• Knowledge in the performing arts and/or nonprofit management is highly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, and use a computer for extended periods of time.

Flexibility in working hours, including evenings or weekends, and occasional travel is required to attend events and meetings.

EQUAL EMPLOYMENT OPPORTUNITY

Latino Theater Company embraces diversity in all forms and encourages applications from qualified candidates of all backgrounds and experiences. We are an Equal Opportunity Employer and encourage BIPOC, immigrants, veterans, people with disabilities, transgender, and gender non-conforming individuals to apply.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person