Account Manager/Executive Assistant

ACCOUNT MANAGER &

EXECUTIVE ASSISTANT

ISP+

GOOD WITH PEOPLE. GREAT AT GETTING THINGS DONE. WE WANT YOU!

Are you highly organized, proactive, and someone who loves keeping things moving? Do you enjoy building relationships, managing projects, and being the person everyone can count on?

ISP+ is looking for an experienced Account Manager & Executive Assistant to join our growing team! ISP+ works with schools, universities, hospitals, churches, and other organizations to provide furniture, equipment, bleachers, auditorium seating, and facility solutions.

This is a multifaceted position combining customer account management, CRM oversight, and executive-level administrative support. You will work closely with the owner, who oversees multiple businesses, helping manage daily priorities, coordinate projects, and keep customer accounts and business initiatives on track.

We are looking for someone who takes initiative, enjoys variety, and thrives in a fast-paced environment.

RESPONSIBILITIES

• Take ownership of customer accounts and serve as their primary point of contact.
• Manage and maintain the company's CRM system, ensuring customer information, contacts, opportunities, and activities are accurate and up to date.
• Monitor CRM pipelines, track follow-ups, and ensure opportunities and action items don't fall through the cracks.
• Maintain organized customer records, account histories, communications, and project updates within the CRM.
• Manage customer communications, quotes, orders, and project follow-ups.
• Coordinate with sales, operations, vendors, and installation teams.
• Ensure customers receive consistent communication and exceptional service from the beginning of a project through completion.

EXECUTIVE ASSISTANT RESPONSIBILITIES

• Work directly with the owner, providing support across multiple businesses.
• Track projects, deadlines, outstanding tasks, and follow-up items to ensure things stay on schedule.
• Help manage scheduling, communications, meetings, and daily priorities.
• Handle administrative tasks, special projects, and miscellaneous business needs as they arise.
• Help keep the owner organized, informed, and on track with competing priorities.
• Take initiative and anticipate needs to help keep day-to-day business activities running smoothly.

WHAT YOU BRING

TO THE TABLE

• Previous experience in account management, executive assistance, or a similar professional role.
• CRM experience is REQUIRED.
• Odoo experience is a BIG PLUS!
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple responsibilities, projects, and competing priorities.
• Proficiency with Microsoft Office and general business technology.
• High level of professionalism, discretion, and attention to detail.
• Self-motivated with the ability to work independently and anticipate what needs to be done.
• A problem-solver who takes ownership and follows through.

WHAT WE OFFER

• Competitive salary based on experience.
• Full-time, in-office position.
• Opportunity to work directly with company ownership and leadership.
• Variety in daily responsibilities and exposure to multiple businesses.
• Opportunity to grow alongside an expanding company.

WHO WE'RE LOOKING FOR

We aren't looking for someone who simply checks tasks off a list. We're looking for someone who takes ownership, thinks ahead, and enjoys being an important part of keeping a business running successfully.

The right person is organized, dependable, resourceful, and comfortable wearing multiple hats. Someone who can switch from managing a customer relationship to coordinating an executive's schedule and never lose sight of the details.

IF YOU'RE SOMEONE WHO MAKES THINGS HAPPEN, WE'D LOVE TO MEET YOU!

Learn more about us at www.ispplus.com

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person